The Dell Inspiron 13 5000 touchscreen laptop screen replacement is now in stock at Mascom International for KSh 20,500, available at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. This is a new 13.3-inch touch panel for the Inspiron 13 5000 2-in-1 flip models, running FHD 1920 x 1080 resolution on an IPS screen with a bonded multi-touch glass layer. It swaps out a cracked, black, flickering, or unresponsive display on your Dell Inspiron 13 5000. Mascom International keeps this exact Inspiron 13 5000 replacement panel in Nairobi CBD for owners, repair technicians, and computer shops who need a working screen without delay.
The Dell Inspiron 13 5000 stays a common 2-in-1 across Kenya, favoured by university students who flip it into tablet mode for notes, small business owners who present from tent mode, and home users who fold it flat to read. When the touch glass cracks after a knock, stops reading finger taps, shows coloured lines, or dims until the picture disappears, the machine itself is usually fine only the flip screen has failed. Replacing the whole laptop wastes money on a sound computer. This panel returns the Inspiron 13 5000 to full flip-and-fold use, which is why repair shops on Luthuli Avenue source screens through Mascom International.
Unlike other electronics retailers in Kenya that stock only phone glass or generic panels, Mascom International keeps model-specific laptop screens like this Inspiron 13 5000 touch assembly in Nairobi CBD, matched before you pay. Technicians tell us the hard part is pairing the exact panel, resolution, and 40-pin connector to the 2-in-1 chassis; a wrong-connector screen means a blank display and a wasted week. We confirm fitment first. Walk into our Kimathi Street store to have the Dell Inspiron 13 5000 screen fitted while you wait, or order it for pay-on-arrival delivery to any of the 47 counties. Reach Mascom International on +254 708 852 521.
Common Questions About the Dell Inspiron 13 5000
Does this screen fit the 2-in-1 flip models in the Inspiron 13 5000 line?
Yes, this panel is built for the Inspiron 13 5000 series convertible touch models, which include the 5368, 5378, and 5379 versions on the P69G001 chassis. These are the flip laptops that fold back into tablet and tent mode. Before you pay, send Mascom International your exact model number and a photo of the current screen and its cable. The line also had non-touch clamshell versions that use a different panel, so this check matters. A confirmed match means the new screen works the moment it is fitted.
My original screen was HD, not Full HD — can I still use this panel?
This is an FHD 1920 x 1080 panel, the resolution most Inspiron 13 5000 touch units carried and the upgrade many owners want. Some base configurations shipped with a lower-resolution touch screen, and confirming your original resolution avoids a surprise. Share a photo of the sticker on the back of your old screen and Mascom International reads the panel part number for you. Fitting a Full HD panel gives you a sharper, higher-detail picture than an HD screen, useful for reading documents and watching video on the 13.3-inch display.
Does the touch and finger control still work after fitting?
Yes, this assembly carries the capacitive digitizer that reads finger taps, swipes, and pinch-to-zoom, so touch behaves as it did when the laptop was new. Multi-touch gestures for scrolling and zooming work under Windows 10 and Windows 11 with no driver install. If your Inspiron 13 5000 also used an active stylus, confirm the exact panel part with Mascom International so pen support is kept. The glass and LCD are bonded as one flush layer, giving accurate taps without the gap or lag a failing touch screen shows.
How do I know if it is the screen or the whole laptop that failed?
Plug your Inspiron 13 5000 into an external monitor or TV using its HDMI or USB-C port. If the picture shows clearly on that second screen while the built-in flip display stays cracked, black, or lined, the panel is the fault, not the laptop. A machine that boots, plays its start-up sound, and runs on an external screen almost always needs only a new display. Bring the laptop to Mascom International in Nairobi CBD and our team runs this same check before you buy, so you spend on the right part.
What does the KSh 20,500 price cover, and is fitting extra?
The KSh 20,500 covers the new 13.3-inch FHD IPS touch panel itself, tested before it leaves Mascom International. In-store fitting at our Kimathi Street shop is available and quoted separately based on the job, since flip-model screens take a little more care to open than a standard laptop. Compared to buying a used Inspiron 13 5000, which costs several times more, replacing only the screen keeps a working machine going for far less. Screen prices move with supply, so confirm the KSh 20,500 figure with Mascom International when you order.
Can I install it myself or should a technician do it?
Both routes work. Walk into the Mascom International store on Kimathi Street and our technicians fit the Inspiron 13 5000 screen while you wait, testing touch and picture before you leave. If you order upcountry, a competent laptop repair shop in your town handles the swap, since the panel comes off with a few screws and one ribbon cable. We share basic guidance on request. Because 2-in-1 flip screens sit under a bonded frame, anyone not used to opening convertibles is safer letting a technician do the fitting.
Is this a brand-new panel or one pulled from another laptop?
This is a new replacement touch panel for the Dell Inspiron 13 5000, not a used screen salvaged from a scrapped machine. A new panel means no existing scratches, no worn touch layer, and no hidden crack waiting to spread. Mascom International backs it with a 6-month warranty covering manufacturing defects, so if it arrives faulty or fails under normal use, we sort it out. Paying once for a new screen works out cheaper than a salvaged panel that can fail again within weeks and force a second repair.
What warranty and support comes with the screen?
Every Inspiron 13 5000 touch panel from Mascom International carries a 6-month warranty covering manufacturing defects under normal use. If the screen develops a display or touch fault within that window, our Nairobi CBD service desk handles the claim in person, not over a phone queue. We test the panel fully at fitting so any problem is caught on day one. Support by phone and WhatsApp on +254 708 852 521 stays open afterward for any fitting or touch-calibration question you have once the screen is running.
How soon can I get it, and does delivery reach my county?
Collect it the same day at our Nairobi CBD store, open Monday to Saturday, 9:00 AM to 7:00 PM. For orders outside Nairobi, Mascom International ships the Inspiron 13 5000 replacement screen with pay-on-arrival delivery to all 47 counties. Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret receive it within one business day. Farther locations including Lodwar, Wajir, and Mandera arrive within two to three business days. Pay by M-Pesa or cash only once the screen reaches you and you have checked it. You carry no risk before the part is in your hands.
Technical Specifications
Panel Format and Screen Sharpness
- 13.3-inch diagonal panel sized to the Inspiron 13 5000 flip lid with no gaps or overhang.
- FHD 1920 x 1080 resolution matches the touch configuration most units shipped with for detailed text.
- IPS technology holds colour and contrast steady when the screen is viewed from an angle.
- LED backlight lights the whole panel evenly, clearing the dim patches a failing screen leaves.
- Pixel density near 166 PPI keeps document fonts and spreadsheet cells legible at reading distance.
- Glossy touch surface suits indoor class, office, and home use where reflections stay controlled.
Multi-Touch Digitizer and Finger Control
- Capacitive digitizer reads finger taps, swipes, and pinch gestures directly on the glass.
- Multi-touch handles several contact points at once for two-finger scroll and zoom.
- Touch and LCD are bonded flush, giving accurate taps without a gap or delay.
- Gesture control works with Windows 10 and Windows 11 straight away, no driver setup.
- Replaces a worn touch layer that ignores taps or fires unwanted ghost presses.
- Restores full tablet-mode and tent-mode use once the flip screen is fitted.
Correct Model Matching and Cable Fit
- Made for Inspiron 13 5000 convertible touch models 5368, 5378, and 5379 on the P69G001 chassis.
- 40-pin eDP connector must match your original cable to avoid a blank-display fault.
- Not compatible with the non-touch clamshell Inspiron 13 5000 versions, which use a different panel.
- Round bezel corners on your old screen confirm this assembly type before ordering.
- A clear photo of the current screen sticker and cable lets our team verify the exact match.
- Fits the existing lid, hinges, and frame with no chassis change needed.
Build Strength and Everyday Handling
- Rigid glass touch face resists daily fingernail contact and light desk knocks.
- Even panel thickness lets the flip lid close and fold flat without pressure points.
- Sealed LCD and digitizer stack keeps dust out of the display during normal use.
- Firm cable head holds once seated, cutting the flicker a loose link causes.
- Built to take the repeated open, fold, and rotate cycle a 2-in-1 goes through daily.
- Backlight aims for the brightness the Inspiron 13 5000 carried when it was new.
Video Signal and Fitting Process
- Uses the eDP video standard the Inspiron 13 5000 touch model relies on internally.
- One ribbon cable carries both display and touch data to the laptop mainboard.
- Connector seats into the original cable head with no adapter or soldering.
- Matching the 40-pin type exactly prevents the blank-screen fault a wrong panel causes.
- Standard fitment lets a repair shop finish the flip-screen swap in about an hour.
- Windows reads the panel automatically, so no firmware change or driver install is needed.
What Ships in the Box and Setup Help
- The package holds the new 13.3-inch Inspiron 13 5000 touch panel with bonded digitizer.
- In-store fitting by Mascom International technicians is available at the Kimathi Street shop.
- Basic removal-and-fit guidance is shared on request for home installers and repair shops.
- Our Nairobi CBD desk tests touch and picture before you leave when we fit it.
- Fitment is confirmed with you before payment to avoid a wrong-part return.
- Phone and WhatsApp support stays open for any question after the screen is running.
What's in the Package
- One new Dell Inspiron 13 5000 touchscreen replacement panel (13.3-inch FHD IPS display with bonded multi-touch digitizer)
- Fitment confirmation from Mascom International before dispatch
Note that this is the replacement screen panel only. It does not include the laptop, tools, hinges, or the outer lid casing unless you order those parts separately. In-store fitting and basic installation guidance are available through Mascom International at no obligation. Ask our team to check your bezel-corner shape and cable connector before purchase so the panel matches your Inspiron 13 5000 the first time.
Warranty and After-Sales Support
The Dell Inspiron 13 5000 touchscreen replacement panel carries a 6-month Mascom International warranty covering manufacturing defects under normal use. If the panel arrives faulty or develops a display or touch fault within that period, our Nairobi CBD service desk handles the claim directly and in person. Test the screen fully at fitting so any issue is caught early.
Where to Buy the Dell Inspiron 13 5000 Screen Replacement in Kenya
The Dell Inspiron 13 5000 touchscreen replacement panel is available now at Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Visit the store Monday through Saturday, 9:00 AM to 7:00 PM, to have the flip screen fitted and tested in person, or to confirm your panel matches before you buy.
Order through any of these:
- Phone or WhatsApp: +254 708 852 521
- Email: info@mascomintl.com
- Website: www.mascomintl.com
Mascom International ships the Dell Inspiron 13 5000 replacement screen across all 47 Kenyan counties with pay-on-arrival delivery you pay only when the screen reaches you. Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret receive it within one business day. Farther locations including Lodwar, Wajir, and Mandera arrive within two to three business days. Pay by M-Pesa or cash once you have the part in hand.
Our Nairobi CBD service desk handles fitting and after-sales support directly. Buyers across Kenya rely on Mascom International for correctly matched laptop screens, honest pricing, and a warranty they can claim face to face. Send your Inspiron 13 5000 model number and a photo of the old screen today, and we confirm the right panel before you order.
