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Privacy Policy for Mascom International
What is Mascom International's Privacy Policy?
Mascom International operates from Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi, and maintains the website www.mascomintl.com. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner when you purchase electronics in Kenya.
This Privacy Policy explains how Mascom International collects, uses, discloses, and protects your information when you visit our Website, make electronics purchases, or interact with our services throughout Kenya.
What information does Mascom International collect?
Mascom International collects information about you in various ways when you use our Website or electronics services. The types of information we may collect include:
Personal Information
Personal information is data that can be used to identify you, such as:
Contact Information: Name, email address, phone number, and physical address provided when you place electronics orders, contact us at +254 708 852 521, or sign up for newsletters about Kenya electronics deals.
Payment Information: Credit/debit card details, mobile payment information, or other payment details when you make electronics purchases from Mascom International.
Account Information: If you create an account on our Website, we collect your username, password, and any other information you provide in your account profile for electronics shopping.
Delivery Information: Specific addresses throughout Kenya for electronics delivery, including Nairobi, Mombasa, Kisumu, Nakuru, and other Kenyan towns.
Corporate Sales Information: Business name, tax identification number, and other relevant details for bulk electronics purchases in Kenya.
Non-Personal Information
We also collect non-personal information that does not directly identify you, such as:
Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited on our electronics Website.
Usage Data: Information about how you interact with our Website, such as electronics products viewed, search queries for phones or laptops, and time spent on pages.
Device Information: Information about the device you use to access our Website, including device type and unique identifiers.
Information from Third Parties
Mascom International may receive information about you from third parties, such as:
Payment Processors: Information related to your electronics transactions processed through third-party payment gateways.
Analytics Providers: Aggregated data about Website usage from services like Google Analytics for our Kenya electronics business.
Social Media Platforms: Information you share with us through social media interactions or when you log in using social media credentials.
How does Mascom International collect information?
We collect information through the following methods:
Directly from You: When you submit forms, place electronics orders, contact us via email at info@mascomintl.com, or call our customer service at +254 708 852 521.
Automatically: Through cookies, web beacons, and other tracking technologies when you visit our electronics Website.
From Third Parties: As described above, including payment processors and analytics providers.
How does Mascom International use your information?
We use your information for the following purposes:
Electronics Order Processing: To process and fulfill your electronics orders throughout Kenya, including shipping, payment processing, and order confirmation.
Customer Service: To respond to your inquiries about electronics products, provide support, and manage technical assistance requests.
Marketing: To send you promotional emails, newsletters, or SMS about our electronics products, Kenya deals, or special offers (you can opt out at any time).
Website Improvement: To analyze Website usage and improve our electronics services, content, and user experience for Kenya customers.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, including tax and consumer protection requirements in Kenya.
Fraud Prevention: To detect and prevent fraudulent electronics transactions or unauthorized access to your account.
How does Mascom International share your information?
Mascom International does not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: With trusted third parties who assist us in operating our electronics business, processing payments, delivering orders throughout Kenya, or providing technical services (e.g., Fargo Courier, Easy Coach, payment gateways, or IT service providers).
Legal Obligations: When required by law, court order, or government authority, such as to comply with tax reporting or anti-money laundering regulations in Kenya.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of Mascom International's assets, your information may be transferred to the acquiring entity.
With Your Consent: When you explicitly agree to share your information, such as for electronics marketing partnerships.
What cookies does Mascom International use?
Mascom International uses cookies and similar technologies to enhance your electronics shopping experience on our Website. Cookies are small text files stored on your device that help us:
Remember your electronics preferences and login details
Track Website usage and performance for our Kenya electronics business
Deliver personalized content and advertisements about electronics products
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our electronics Website.
How does Mascom International protect your data?
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
Secure Sockets Layer (SSL) encryption for data transmission during electronics purchases.
Regular security audits and updates to our systems at our Nairobi location.
Restricted access to personal information by authorized Mascom International personnel only.
Despite these measures, no online electronics platform can guarantee absolute security. Please protect your account credentials and contact us immediately at +254 708 852 521 if you suspect unauthorized activity.
What are your rights regarding your information?
You have the following rights regarding your personal information, subject to applicable laws in Kenya:
Access: Request a copy of the personal information Mascom International holds about you.
Correction: Request corrections to inaccurate or incomplete information in your electronics account.
Deletion: Request the deletion of your personal information, subject to legal retention requirements for electronics businesses in Kenya.
Opt-Out: Unsubscribe from marketing communications about electronics by clicking the "unsubscribe" link in emails or contacting us at info@mascomintl.com.
Data Portability: Request a copy of your personal information in a structured, commonly used format.
To exercise these rights, please contact Mascom International at info@mascomintl.com or call +254 708 852 521. We will respond to your request within the timeframes required by Kenyan data protection laws.
How long does Mascom International retain your data?
Mascom International retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
To complete electronics transactions and provide services throughout Kenya
To comply with legal obligations, such as tax and accounting requirements (typically 7 years)
To resolve disputes or enforce our agreements for electronics purchases
After the retention period, we securely delete or anonymize your information.
Does Mascom International transfer data internationally?
Your information may be processed in countries outside Kenya, such as by our cloud service providers or payment processors for electronics transactions. Mascom International ensures that any international transfers comply with Kenyan data protection laws and that appropriate safeguards, such as standard contractual clauses, are in place.
What about third-party links?
Our electronics Website may contain links to third-party websites, such as payment gateways or social media platforms. Mascom International is not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.
Does Mascom International collect information from children?
Our electronics Website and services are not intended for individuals under the age of 18. Mascom International does not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.
How will you know about Privacy Policy changes?
Mascom International may update this Privacy Policy from time to time to reflect changes in our electronics business practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website and updating the "Last Updated" date at the top of this page. Please review this policy periodically.
How can you contact Mascom International about privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices for electronics services, please contact Mascom International at:
Physical Location: Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi, Kenya
Email: info@mascomintl.com
Phone: +254 708 852 521
Website: www.mascomintl.com
Mascom International is committed to protecting your privacy while providing exceptional electronics services throughout Kenya. This Privacy Policy ensures transparent communication about how we handle your personal information when you choose us as your trusted electronics destination in Nairobi and across Kenya.
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