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Our Business
What is Mascom International?
Mascom International is your ultimate destination for tech products and services in Kenya. We founded our company out of necessity to provide customers with convenient access to the latest technology without the hassle of physically searching for products across Nairobi and other Kenyan cities.
Located at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi, Mascom International serves customers throughout Kenya with both online convenience and in-person shopping experiences that put your needs first.
Why was Mascom International founded?
We started Mascom International because customers needed convenient access to the latest technology without spending hours searching different electronics shops around Nairobi. Traditional electronics shopping in Kenya often meant visiting multiple locations, comparing prices manually, and hoping to find knowledgeable staff who understood the products.
Our founders recognized this gap in Kenya's electronics market and created a solution: one trusted destination where customers find quality tech products, expert guidance, and exceptional service whether shopping online or visiting our physical location in Nairobi.
What makes Mascom International different from other electronics stores in Kenya?
Mascom International combines the convenience of online shopping with the personal touch of in-store service. Unlike other electronics retailers in Kenya, we offer both digital convenience and physical presence where you can experience products firsthand before making purchase decisions.
Our commitment to exceptional customer service sets us apart in Kenya's competitive electronics market. We've become a one-stop-shop for all your tech needs by focusing on what matters most: your satisfaction, product quality, and seamless shopping experiences.
What products does Mascom International offer?
Mascom International stocks comprehensive electronics inventory covering all your technology needs:
Smartphones: Latest models from leading brands with Kenya warranty coverage
Laptops: Professional and personal computing solutions for every budget
Audio Equipment: Headphones, speakers, and sound systems from premium manufacturers
Gaming Devices: Consoles, accessories, and gaming peripherals
Smart Home Technology: Connected devices and home automation solutions
Mobile Accessories: Cases, chargers, screen protectors, and enhancement products
Computer Peripherals: Keyboards, mice, monitors, and productivity tools
From smartphones to laptops and everything in between, we have it all available for Kenya customers with local pricing in Ksh and countrywide delivery options.
Where can I shop at Mascom International?
Mascom International offers flexible shopping options designed for Kenya customers:
Physical Store Experience: Visit our Nairobi shop at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi. Experience products firsthand, receive personalized recommendations from knowledgeable staff, and get expert guidance before making purchase decisions.
Online Shopping: Browse our complete inventory at www.mascomintl.com with detailed product descriptions, specifications, and customer reviews. Order from anywhere in Kenya with countrywide delivery through trusted courier partners.
Hybrid Approach: Research products online, then visit our physical shop to test devices before purchasing, or examine products in-store and complete your purchase online for convenient delivery.
What's special about Mascom International's physical store?
Our physical shop in Nairobi provides experiences you can't get from online-only electronics retailers in Kenya. Here's what makes visiting worthwhile:
Hands-On Testing: Try products before buying to ensure they meet your specific needs and preferences. Test smartphone cameras, laptop keyboards, headphone comfort, and speaker sound quality in person.
Expert Recommendations: Our knowledgeable staff understands Kenya's technology landscape and can recommend products based on your usage patterns, budget, and local network compatibility requirements.
Immediate Availability: Walk out with your purchase the same day instead of waiting for delivery. Perfect for urgent technology needs or last-minute purchases.
Personal Service: Get one-on-one attention from staff who understand both the technical specifications and practical applications of every product we sell.
How does Mascom International ensure product quality?
Our team dedicates significant effort to sourcing only the highest quality products available in Kenya's electronics market. We work directly with authorized distributors and reputable suppliers to ensure every product meets international standards and includes proper warranty coverage.
Before adding products to our inventory, we evaluate build quality, customer reviews, brand reputation, and local service availability. This careful selection process means customers receive reliable electronics that perform as expected throughout their useful life.
What kind of shopping experience does Mascom International provide?
Mascom International provides seamless shopping experiences whether you choose online or in-store options. Our customer service approach prioritizes your satisfaction above sales pressure, ensuring you make informed decisions that match your actual needs.
Online Experience: User-friendly website with detailed product information, clear pricing in Ksh, straightforward ordering, and reliable delivery tracking. Customer service support available via phone and email throughout the purchase process.
In-Store Experience: Comfortable showroom environment where you can explore products without pressure, ask detailed questions, compare options side-by-side, and receive honest recommendations based on your specific requirements.
Why should I choose Mascom International over other Kenya electronics retailers?
Don't settle for less when you can have comprehensive service, quality products, and exceptional customer support with Mascom International. Here's what sets us apart in Kenya's electronics market:
Complete Solution: We handle everything from product selection to delivery, warranty support, and after-sales service, eliminating the need to deal with multiple vendors or service providers.
Local Understanding: We understand Kenya's technology needs, network requirements, power conditions, and usage patterns, ensuring recommended products work properly in local conditions.
Proven Track Record: Our reputation for excellence comes from consistently delivering quality products, transparent policies, and customer service that puts your needs first throughout every interaction.
Flexible Options: Whether you prefer online convenience, in-person service, or combination approaches, we accommodate your preferred shopping style with equal attention and care.
How do I get started with Mascom International?
Getting started with Mascom International is straightforward and designed for Kenya customers:
Visit Online: Browse our complete inventory at www.mascomintl.com to explore products, compare specifications, and read customer reviews from other Kenya buyers.
Contact Us Directly: Call +254 708 852 521 or email info@mascomintl.com for personalized assistance, product recommendations, or answers to specific technical questions.
Visit Our Showroom: Come to Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi to experience products firsthand and meet our knowledgeable team in person.
Join Our Community: Become part of our satisfied customer base who trust Mascom International for reliable electronics, fair pricing, and customer service that consistently delivers what we promise.
What can I expect from Mascom International's customer service?
Mascom International's customer service reflects our commitment to your complete satisfaction. Our team provides knowledgeable assistance before, during, and after your purchase to ensure you get maximum value from every product.
We respond promptly to inquiries via phone, email, or in-person visits. Whether you need technical support, product recommendations, warranty assistance, or general guidance, our staff provides helpful, honest answers that prioritize your success over quick sales.
Ready to take your tech game to the next level? Join Mascom International today and discover why customers throughout Kenya trust us as their electronics destination. Experience the difference that comes from working with a company that puts your technology needs first, whether you're shopping for personal use, business requirements, or gift purchases.
Contact us at +254 708 852 521, visit www.mascomintl.com, or stop by our Nairobi location to get started with Kenya's customer-focused electronics retailer.
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