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Terms and Conditions for Mascom International
What are Mascom International's Terms and Conditions?
Welcome to Mascom International, operating from Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi, Kenya, and maintaining the website www.mascomintl.com. By accessing our Website, making electronics purchases, or using our services throughout Kenya, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use our electronics Website or services. Contact us at +254 708 852 521 if you have questions about these Terms before making purchases.
What should I know about information on Mascom International's website?
The information provided on our electronics Website is for general informational purposes only. Mascom International strives to ensure the accuracy of product information, specifications, and pricing, but we are not responsible for any errors or omissions, or for the results obtained from the use of this information.
All electronics information on this Website is provided "as is," with no guarantee of completeness, accuracy, timeliness, or the results obtained from the use of this information. We recommend contacting our team at +254 708 852 521 for verification of specific product details before making purchases.
How does pricing work at Mascom International?
All prices displayed on our electronics Website or in our Nairobi showroom are exclusive of Value Added Tax (VAT) unless otherwise stated. Prices are quoted in Kenya Shillings (Ksh) and are subject to change without prior notice due to market fluctuations, supplier changes, or other factors affecting Kenya's electronics market.
Mascom International reserves the right to adjust electronics pricing at our discretion. Current pricing always appears on the checkout page when you place orders, ensuring transparency before purchase confirmation.
What warranty terms does Mascom International offer?
Mascom International provides the following warranty terms for electronics products purchased from our Kenya business:
Manufacturer Warranty Coverage
Any warranty is provided by the product manufacturer, not Mascom International, unless stated otherwise. In case of defects, repairs are handled by the manufacturer's authorized service center or our official partners throughout Kenya.
Warranty Confirmation Process
Before purchasing electronics from Mascom International, please confirm with our staff at +254 708 852 521 whether your product includes a local warranty. Not all electronics products come with warranty coverage, and some are sold on an "as is" basis.
Return Policy Terms
Mascom International accepts returns only within 10 days of purchase, and the electronics product must be genuinely defective. Non-faulty products or products returned after the 10-day period will not be accepted for returns.
Warranty Limitations
Warranties do not cover hardware or physical damages to electronics, such as screen breakage, water damage, or other user-induced issues. Normal wear and user error are not covered under manufacturer warranties.
Refund Policy
Mascom International does not issue refunds for items under warranty. Defective electronics products under warranty are subject to repair or replacement by the manufacturer according to their terms.
Warranty Registration Requirements
It is the customer's responsibility to register electronics products with the manufacturer's website or system for warranty purposes. Mascom International can provide guidance on registration processes when needed.
Accessories Warranty
No warranty is provided for accessories, including but not limited to chargers, earphones, cases, and other electronic accessories sold by Mascom International.
Service Center Assistance
If you are unable to reach the manufacturer's service center, Mascom International can assist in delivering electronics products to the service center on your behalf. This process may take between 7 and 30 days, depending on the manufacturer's service timelines.
How do orders and payments work at Mascom International?
By placing an electronics order through our Website or at our Nairobi showroom, you agree to provide accurate and complete information. Mascom International reserves the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity.
Payment must be made in full at the time of purchase through our accepted payment methods. Contact +254 708 852 521 for information about available payment options for electronics purchases in Kenya.
What are Mascom International's shipping and delivery terms?
Mascom International aims to deliver electronics products within the agreed timelines throughout Kenya, but delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party logistics providers like Fargo Courier and Easy Coach, or unforeseen circumstances affecting Kenya deliveries.
Shipping costs, if applicable, will be communicated at the time of purchase. Standard shipping costs Ksh 500 for most Kenya locations, with free delivery available within Nairobi CBD as specified in our delivery policy.
What should I know about electronics repairs at Mascom International?
Repair services are subject to availability and may require diagnostic fees. Mascom International is not responsible for data loss during repairs, and customers are advised to back up their devices before submitting them for repair at our Nairobi location.
Repair timelines may vary depending on the nature of the issue and availability of parts for electronics products. Contact +254 708 852 521 for specific repair inquiries and timeframe estimates.
What are the limitations of Mascom International's liability?
To the fullest extent permitted by Kenyan law, Mascom International shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, electronics products, or services, including but not limited to damages for loss of profits, data, or other intangible losses.
Our total liability for any claim shall not exceed the amount paid by you for the electronics product or service in question. This limitation protects both Mascom International and our customers under Kenya's business law framework.
Who owns Mascom International's intellectual property?
All content on our electronics Website, including text, images, logos, and designs, is the property of Mascom International or its licensors and is protected by copyright and other intellectual property laws in Kenya and internationally.
You may not reproduce, distribute, or use any content from www.mascomintl.com without our prior written consent. Contact info@mascomintl.com for permissions regarding use of our electronics content or images.
What laws govern Mascom International's Terms and Conditions?
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.
This ensures that all electronics transactions and customer relationships with Mascom International operate under Kenya's legal framework, providing protection for both parties under local law.
How will Mascom International notify me of Terms changes?
Mascom International reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on our electronics Website at www.mascomintl.com.
Your continued use of our Website or electronics services after such changes constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically for updates.
How can I contact Mascom International about Terms and Conditions?
If you have any questions, concerns, or complaints regarding these Terms and Conditions for electronics purchases, please contact Mascom International at:
Physical Location: Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi, Kenya
Email: info@mascomintl.com
Phone: +254 708 852 521
Website: www.mascomintl.com
Our customer service team is available to clarify any aspects of these Terms that affect your electronics purchases or use of our services throughout Kenya. We are committed to transparent communication about all terms governing your relationship with Mascom International as your trusted electronics destination in Kenya.
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