Welcome to Mascom International, operating from Old Mutual
Building, First Floor Room
4, Kimathi Street, Nairobi, Kenya, and maintaining the website www.mascomintl.com. By
accessing our Website, making
electronics purchases, or using our services throughout Kenya, you agree to be bound by
these Terms and Conditions.
If you do not agree with these Terms, please do not use our electronics Website or services.
Contact us at +254 708
852 521 if you have questions about these Terms before making purchases.
The information provided on our electronics Website is for
general informational purposes only. Mascom International strives to ensure the accuracy of
product information, specifications, and pricing, but we are not responsible for any errors
or omissions, or for the results obtained from the use of this information.
All electronics information on this Website is provided "as is," with no guarantee of
completeness, accuracy, timeliness, or the results obtained from the use of this
information. We recommend contacting our team at +254 708 852 521 for verification of
specific product details before making purchases.
All prices displayed on our electronics Website or in our
Nairobi showroom are exclusive of Value Added Tax (VAT) unless otherwise stated. Prices are
quoted in Kenya Shillings (Ksh) and are subject to change without prior notice due to market
fluctuations, supplier changes, or other factors affecting Kenya's electronics market.
Mascom International reserves the right to adjust electronics pricing at our discretion.
Current pricing always appears on the checkout page when you place orders, ensuring
transparency before purchase confirmation.
Mascom International provides the following warranty terms for
electronics products purchased from our Kenya business:
Manufacturer Warranty Coverage
Any warranty is provided by the product manufacturer, not Mascom International, unless
stated otherwise. In case of defects, repairs are handled by the manufacturer's authorized
service center or our official partners throughout Kenya.
Warranty Confirmation Process
Before purchasing electronics from Mascom International, please confirm with our staff at
+254 708 852 521 whether your product includes a local warranty. Not all electronics
products come with warranty coverage, and some are sold on an "as is" basis.
Return Policy Terms
Mascom International accepts returns only within 10 days of purchase, and the electronics
product must be genuinely defective. Non-faulty products or products returned after the
10-day period will not be accepted for returns.
Warranty Limitations
Warranties do not cover hardware or physical damages to electronics, such as screen
breakage, water damage, or other user-induced issues. Normal wear and user error are not
covered under manufacturer warranties.
Refund Policy
Mascom International does not issue refunds for items under warranty. Defective electronics
products under warranty are subject to repair or replacement by the manufacturer according
to their terms.
Warranty Registration Requirements
It is the customer's responsibility to register electronics products with the manufacturer's
website or system for warranty purposes. Mascom International can provide guidance on
registration processes when needed.
Accessories Warranty
No warranty is provided for accessories, including but not limited to chargers, earphones,
cases, and other electronic accessories sold by Mascom International.
Service Center Assistance
If you are unable to reach the manufacturer's service center, Mascom International can
assist in delivering electronics products to the service center on your behalf. This process
may take between 7 and 30 days, depending on the manufacturer's service timelines.
By placing an electronics order through our Website or at our
Nairobi showroom, you agree to provide accurate and complete information. Mascom
International reserves the right to refuse or cancel any order for reasons including but not
limited to product availability, pricing errors, or suspected fraudulent activity.
Payment must be made in full at the time of purchase through our accepted payment methods.
Contact +254 708 852 521 for information about available payment options for electronics
purchases in Kenya.
Mascom International aims to deliver electronics products within the agreed
timelines throughout Kenya, but delivery times are estimates and not guaranteed. We are not liable for delays
caused by third-party logistics providers like Fargo Courier and Easy Coach, or unforeseen circumstances
affecting Kenya deliveries.
Shipping costs, if applicable, will be communicated at the time of purchase. Standard shipping costs Ksh 500 for
most Kenya locations, with free delivery available within Nairobi CBD as specified in our delivery policy.
Repair services are subject to availability and may require diagnostic fees. Mascom
International is not responsible for data loss during repairs, and customers are advised to back up their
devices before submitting them for repair at our Nairobi location.
Repair timelines may vary depending on the nature of the issue and availability of parts for electronics
products. Contact +254 708 852 521 for specific repair inquiries and timeframe estimates.
To the fullest extent permitted by Kenyan law, Mascom International shall not be
liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website,
electronics products, or services, including but not limited to damages for loss of profits, data, or other
intangible losses.
Our total liability for any claim shall not exceed the amount paid by you for the electronics product or service
in question. This limitation protects both Mascom International and our customers under Kenya's business law
framework.
All content on our electronics Website, including text, images, logos, and designs,
is the property of Mascom International or its licensors and is protected by copyright and other intellectual
property laws in Kenya and internationally.
You may not reproduce, distribute, or use any content from www.mascomintl.com without our prior written consent.
Contact info@mascomintl.com for permissions regarding use of our electronics content or images.
These Terms and Conditions are governed by and construed in accordance with the
laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the exclusive
jurisdiction of the courts in Nairobi, Kenya.
This ensures that all electronics transactions and customer relationships with Mascom International operate
under Kenya's legal framework, providing protection for both parties under local law.
Mascom International reserves the right to update or modify these Terms at any time
without prior notice. Changes will be effective upon posting on our electronics Website at www.mascomintl.com.
Your continued use of our Website or electronics services after such changes constitutes your acceptance of the
updated Terms. We recommend reviewing these Terms periodically for updates.
If you have any questions, concerns, or complaints regarding these Terms and
Conditions for electronics purchases, please contact Mascom International at:
Physical Location: Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi, Kenya
Email: info@mascomintl.com
Phone: +254 708 852 521
Website: www.mascomintl.com
Our customer service team is available to clarify any aspects of these Terms that affect your electronics purchases or use of our services throughout Kenya. We are committed to transparent communication about all terms governing your relationship with Mascom International as your trusted electronics destination in Kenya.
