The Microsoft Surface Pro 5 screen replacement is now available at Mascom International for KSh 16,500, a brand new and factory-sealed 12.3-inch touch display assembly that fits the Surface Pro 5 (model 1796). This part combines the LED-backlit LCD panel and the 10-point touch digitizer in one bonded unit at the original 2736 x 1824 resolution. You can buy the Microsoft Surface Pro 5 screen replacement over the counter at our store in the Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Mascom International tests every panel for pixels, backlight, and touch before it leaves the shop.
A cracked or unresponsive screen does not mean the end of a Surface Pro 5. Many owners across Kenya, from university students at Strathmore and USIU to consultants moving between Westlands and Upper Hill, face a dropped device or a spider-web crack after a busy matatu commute. Replacing the whole tablet costs far more than the front glass. The Microsoft Surface Pro 5 screen replacement restores the display, the touch response, and the Surface Pen support to a device that still runs well on the inside. It is the practical fix for a broken front, not a reason to buy a new machine.
Unlike other electronics retailers in Kenya that stock random, untested panels, Mascom International supplies a tested Surface Pro 5 screen and fits it at our Nairobi CBD service bench. Users consistently report that a correctly installed genuine panel matches the sharpness and touch accuracy of the original glass. Our technicians handle the delicate 40-pin connection so the repair holds. Buy the Microsoft Surface Pro 5 screen replacement over the counter at Kimathi Street, or order it for pay-on-arrival delivery to any of Kenya's 47 counties. Walk in Monday to Saturday to have the panel fitted while you wait.
Common Questions About the Microsoft Surface Pro 5 screen replacement
Which Surface models does this screen fit?
This panel fits the Microsoft Surface Pro 5, model 1796, released in 2017. It also fits the Surface Pro 6 (models 1807 and 1809), because both tablets use the same 12.3-inch LG display and 40-pin connector. It does not fit the Surface Pro 4 or the Surface Pro 7, which use different panels and connectors. Bring your tablet to our Kimathi Street shop and we will confirm the exact model from the back cover before any fitting.
Does the replacement include touch and Surface Pen support?
Yes. The assembly is a bonded LCD and touch digitizer, so it restores full 10-point touch and Surface Pen input once installed. The glass, the touch layer, and the LED-backlit LCD come as one unit at 2736 x 1824 resolution. Your existing Surface Pen keeps working exactly as before, with the same pressure levels. Only tablets that already had touch will accept this part, which covers every retail Surface Pro 5, since the model shipped with touch as standard.
How much does a Surface Pro 5 screen replacement cost in Kenya?
The Microsoft Surface Pro 5 screen replacement is KSh 16,500 at Mascom International for the panel itself. Fitting at our Nairobi CBD bench is arranged when you buy, and our team quotes any adhesive needed for a clean seal. Replacing the screen costs a fraction of a new Surface Pro 5, which runs well past KSh 90,000 as a used import. For a tablet with a healthy battery and storage, this repair is the sensible spend.
Is this a genuine panel or a cheap copy?
Mascom International supplies a genuine LG-made panel matching the LP123WQ1 series used in the original Surface Pro 5. Every unit is tested for dead pixels, backlight evenness, and touch response before we hand it over or ship it. Kenya's grey market is full of thin, low-grade glass that fails within weeks. We stock Grade A panels and back them with a written warranty, so you are not gambling your M-Pesa on an untested part from a social-media seller.
Can Mascom install the screen, or do I fit it myself?
Our technicians install the Microsoft Surface Pro 5 screen replacement at the Kimathi Street service bench, usually while you wait. Surface tablets are glued shut and hold a thin 40-pin ribbon cable, so heat, patience, and the right tools matter. A rushed home job often cracks the fresh glass or tears the connector. If you are outside Nairobi, we ship the tested panel to your county, though we still advise a trained repair technician near you.
Will the new screen look as sharp as the original?
Yes. The panel keeps the original 12.3-inch PixelSense resolution of 2736 x 1824, which works out to 267 pixels per inch. Text, spreadsheets, and design work stay crisp at that density. The 3:2 shape and the 10-point touch behave exactly like the factory glass. Users consistently report that a correctly fitted genuine panel is hard to tell apart from the display the tablet left the factory with, in both colour and brightness.
What if the screen arrives with a dead pixel or fault?
Every Microsoft Surface Pro 5 screen replacement is tested before it leaves our shop, so faults are rare. If a panel shows a real defect within the warranty window, Mascom International replaces it. Note that display standards allow a very small number of stray pixels before a screen counts as faulty, which is normal across the whole industry. Contact our Nairobi CBD service desk on WhatsApp with photos and we sort out any genuine issue quickly.
How do I get one if I am not in Nairobi?
Order the Microsoft Surface Pro 5 screen replacement by phone, WhatsApp, or through www.mascomintl.com, and Mascom International sends it with pay-on-arrival delivery to all 47 counties. You pay only when the tested panel reaches you. Nairobi and its environs get same-day delivery, and other major towns receive it the next business day. We pack each panel with rigid protection so it survives the trip from Kimathi Street to Kisumu, Nakuru, Eldoret, or Mombasa.
Technical Specifications
Display Panel and Resolution
- 12.3-inch LED-backlit LCD panel restores the full viewing area of the original Surface Pro 5 screen.
- Native resolution of 2736 x 1824 keeps text and images sharp at 267 pixels per inch.
- 3:2 aspect ratio matches the factory panel, so documents and web pages show without letterboxing.
- LG-made panel in the LP123WQ1 series, the same family used in the original model 1796 assembly.
- Contrast ratio near 1500:1 gives deep blacks for reading, editing, and video on the tablet.
- Colour and brightness are matched to the original glass, so the repaired unit looks factory-correct.
Touch Layer and Pen Compatibility
- Bonded touch digitizer restores 10-point multi-touch across the whole 12.3-inch surface.
- Full Surface Pen support returns after fitting, keeping the original pressure levels for drawing and notes.
- Glass, touch sensor, and LCD ship as one unit for accurate, lag-free finger tracking.
- Touch calibration follows the tablet automatically, since no separate control board is swapped.
- Suitable only for Surface Pro 5 units that shipped with touch, which covers every retail build.
- Responsive input handles handwriting, signatures, and design work once the panel is installed.
Supported Devices and Model Fitment
- Fits the Microsoft Surface Pro 5, model 1796, sold from 2017 onward.
- Also fits the Surface Pro 6, models 1807 and 1809, which share the identical panel and connector.
- Not compatible with the Surface Pro 4, model 1724, or the Surface Pro 7, which use different displays.
- Mascom confirms your exact model from the tablet's back-cover label before any fitting.
- One panel covers both i5 and i7 Surface Pro 5 builds, since the screen is the same across processors.
- Bring the device to Kimathi Street and we check fitment on the spot to avoid a wrong part.
Connector and Fitting Requirements
- Uses the standard 40-pin EDP ribbon connection built into the Surface Pro 5 mainboard.
- Panel ships without bezel, control board, or ribbon cable, since those parts are reused from your tablet.
- Fresh adhesive is applied during fitting so the new glass sits flush and sealed against dust.
- Installation needs controlled heat to lift the old glued panel without cracking the frame.
- A trained technician avoids the tears and hairline cracks that home swaps often cause.
- Mascom fits the panel at the Nairobi CBD bench, usually within the same visit.
Build Quality and Pre-Shipment Testing
- Grade A panel checked for backlight evenness with no visible clouding across the surface.
- Each unit is powered on and touch-tested before it leaves the Mascom shop.
- Dead-pixel checks follow the standard display tolerances used across the industry.
- Rigid packaging protects the glass during countrywide delivery to all 47 counties.
- Genuine LG panels resist the early fading and touch drift common in cheap grey-market copies.
- Stored and shipped flat to prevent pressure marks before it reaches you.
What Comes With the Surface Pro 5 Screen Replacement
- One tested 12.3-inch LCD and touch digitizer assembly for the Surface Pro 5, model 1796
- Fresh adhesive strips supplied for a clean, sealed fit during installation
- Fitting at the Mascom International Nairobi CBD bench, arranged when you buy
- WhatsApp support contact for help during and after the repair
Note:The panel arrives as the display unit only. The bezel, ribbon cable, and control board are reused from your own tablet, which is standard for this repair.
Warranty on the Surface Pro 5 Screen Replacement
The Microsoft Surface Pro 5 screen replacement carries a 6-month Mascom International warranty covering panel and touch faults under normal use. Dead-pixel claims follow standard display tolerances, where a few stray pixels are not counted as a defect. The warranty applies to the panel itself, so accidental damage during or after a self-fitted install is not covered. Our Nairobi CBD service desk handles every claim directly.
Where to Buy the Surface Pro 5 Screen Replacement in Kenya
The Microsoft Surface Pro 5 screen replacement is available now at Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Walk in Monday through Saturday, 9:00 AM to 7:00 PM, to have the panel fitted to your tablet while you wait, or to check compatibility in person. The part matches the standard black Surface Pro 5 front finish.
Order through any of the following:
- Phone/WhatsApp: +254 708 852 521
- Email: info@mascomintl.com
- Website: www.mascomintl.com
Mascom International ships the panel across all 47 Kenyan counties with pay-on-arrival delivery, so you pay only when the tested screen reaches you. Nairobi and its environs receive same-day delivery. Mombasa, Kisumu, Nakuru, Eldoret, and other major towns receive it within one business day. Mandera, Wajir, Marsabit, Lamu, Tana River, and Turkana receive delivery within 2-3 business days.
Every panel is backed by the 6-month Mascom warranty above, with fitting and claims handled at our Nairobi CBD service desk. Buyers across Kenya rely on Mascom International for tested parts, honest pricing, and repair support you can verify at a real Kimathi Street counter.
