Epson TM-U950-385 | Dot Matrix | 2.5 Station | 311 Characters/Sec | Receipt/Journal/Slip | Serial Interface

Professional multifunction POS printer with dual cash drawer support and autocutter capability


Condition: New




Note: price and availability are subject to change without prior notice



Epson TM-U950-385 delivers exceptional multifunction point-of-sale printing performance through advanced dot matrix technology that handles receipts, journals, and slip printing with remarkable speed of 311 characters per second and professional reliability designed for Kenya's demanding retail, hospitality, and business environments. This outstanding 2.5 station printer combines 40-column receipt and journal printing capabilities with 86-column slip printing, optional check processing with endorsement features, and dual cash drawer connectivity at KSh 44,000, now available in stock at Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi. Unlike traditional single-function printers that limit business operations, the Epson TM-U950-385 achieves comprehensive document management through versatile paper handling including roll paper feeding, slip paper processing, and multi-copy printing capability producing one original plus four copies for complete transaction documentation across Kenya's retail and hospitality sectors. Users consistently report outstanding reliability during high-volume printing scenarios, exceptional paper handling efficiency across multiple formats, and dependable operation throughout extended business hours with minimal maintenance requirements.

Epson TM-U950-385 addresses the comprehensive printing needs of Kenya's retail stores, restaurants, hotels, and business establishments that require versatile document processing including receipt generation, journal recording, slip printing, and optional check validation capabilities. The professional dot matrix technology provides cost-effective operation with ribbon cartridge systems that deliver thousands of prints per replacement, making it ideal for high-volume businesses throughout Kenya's commercial sectors requiring economical yet reliable printing solutions. The robust 9-pin serial impact design ensures clear, legible printing across multiple carbon copies simultaneously, while the serial interface connectivity provides seamless integration with existing point-of-sale systems, cash registers, and business computers used throughout Nairobi's retail districts and Kenya's hospitality industry. With dual cash drawer connectivity and optional autocutter functionality, the Epson TM-U950-385 streamlines transaction processing for busy establishments requiring efficient customer service and accurate record keeping across diverse business applications from small retail shops to large commercial operations.

Epson TM-U950-385 establishes new standards for multifunction POS printing by proving that dot matrix reliability can deliver both versatile functionality and long-term business value. The comprehensive paper handling system accommodates receipt rolls, journal rolls, and individual slip documents with automatic switching between formats, while the optional MICR reader enables secure check processing for businesses requiring payment verification capabilities throughout Kenya's banking and retail networks. The compact design measuring 186 x 298 x 195mm fits efficiently into crowded counter spaces while maintaining professional appearance, and the durable construction withstands the demanding conditions of busy retail environments across Kenya's varied business sectors. At Mascom International, we're witnessing significant adoption from restaurant owners, retail managers, and hospitality professionals who need reliable, cost-effective printing solutions that handle multiple document types - this printer exceeds expectations while providing exceptional long-term value through economical operation and proven durability. Experience the versatile printing capabilities, test the multi-station functionality, and explore the comprehensive connectivity options firsthand at our Nairobi showroom, now in stock, or take advantage of our secure countrywide delivery service with payment-on-arrival anywhere in Kenya.

What makes this multifunction printer different from basic receipt printers available in Kenya?
Epson TM-U950-385 delivers comprehensive 2.5 station printing capability that handles receipt, journal, and slip printing in a single device, providing exceptional versatility compared to single-function printers commonly used in Kenya's retail sector. The professional dot matrix technology with 9-pin serial impact design produces clear, durable printing across multiple carbon copies simultaneously, ensuring permanent transaction records that thermal printers cannot match for archival documentation requirements. The advanced paper handling system automatically switches between receipt rolls, journal rolls, and individual slip documents without manual reconfiguration, enabling seamless operation across diverse business scenarios from restaurant orders to retail transactions. The dual cash drawer connectivity allows simultaneous control of two cash registers or drawers, providing operational flexibility that basic printers cannot offer for complex retail environments. This combination of multifunction capability, carbon copy printing, versatile paper handling, and dual connectivity represents the most comprehensive point-of-sale printing solution available for Kenya's demanding business applications.

How does the dot matrix technology benefit high-volume business operations?
The 9-pin serial impact dot matrix system delivers exceptional durability and cost-effectiveness for businesses processing hundreds of transactions daily across Kenya's retail and hospitality sectors. The ribbon cartridge technology provides thousands of high-quality prints per replacement, offering significantly lower per-page printing costs compared to thermal paper systems that require expensive specialized rolls. The impact printing method creates permanent, fade-resistant records that remain legible for years, making it perfect for receipt archiving, warranty documentation, and regulatory compliance required by Kenya's business regulations. The ability to print multiple carbon copies simultaneously eliminates the need for duplicate printing processes, saving time and paper while ensuring all parties receive identical documentation. For restaurants, retail stores, and service businesses throughout Kenya that require reliable, economical operation during extended hours, this dot matrix technology provides consistent performance that maintains print quality even after millions of character cycles.

What paper formats can this printer handle for different business needs?
The Epson TM-U950-385 accommodates receipt rolls with 40-column printing for standard customer receipts, journal rolls for continuous transaction recording, and slip documents up to 86 columns wide for invoices, credit card processing, and detailed business forms. The multifunction design enables automatic switching between paper types without manual intervention, allowing businesses to process customer receipts, maintain internal records, and handle specialized documentation using a single device. The slip printing capability supports forms up to multiple copies thick, making it ideal for credit card transactions, delivery receipts, and multi-part business documents commonly used throughout Kenya's commercial sectors. The optional check printing and endorsement features expand functionality to include bank check processing, providing additional capabilities for businesses requiring payment validation and deposit preparation. This comprehensive paper handling flexibility serves diverse business applications from simple retail transactions to complex hospitality billing across Kenya's varied commercial environments.

How reliable is the printer for busy restaurant and retail environments?
The industrial-grade construction with 5,000,000 line mean cycles between failures provides exceptional reliability for demanding commercial applications throughout Kenya's hospitality and retail sectors. The robust dot matrix mechanism withstands continuous operation during peak business hours, handling the repetitive printing demands of busy restaurants, retail stores, and service establishments without performance degradation. The simple paper loading system with automatic paper detection reduces maintenance time and operational interruptions, while the ribbon cartridge design enables quick replacements during busy periods without technical expertise requirements. Users report consistent performance through thousands of daily transactions, reliable operation in challenging environments including kitchen areas and dusty retail spaces, and minimal maintenance requirements that keep businesses running smoothly across Kenya's diverse commercial conditions. The proven Epson engineering ensures dependable operation that maintains business continuity during critical sales periods and high-volume service scenarios.

What connectivity options work with existing POS systems in Kenya?
The serial interface connectivity provides universal compatibility with point-of-sale systems, cash registers, and business computers commonly used throughout Kenya's retail and hospitality industries. The standard ESC/POS command compatibility ensures seamless integration with existing software systems including restaurant management platforms, retail point-of-sale applications, and inventory control systems used by Kenya businesses. The dual cash drawer ports enable simultaneous control of two separate cash registers or drawers, providing operational flexibility for complex retail environments or multi-station restaurant operations. The straightforward connection process requires minimal technical setup, making it accessible for businesses throughout Kenya that need reliable printer integration without extensive IT support requirements. This comprehensive connectivity supports diverse business scenarios from small retail shops using basic cash registers to sophisticated restaurant systems requiring multi-device coordination across Kenya's commercial landscape.

How cost-effective is the operation compared to thermal printing alternatives?
The ribbon cartridge system delivers exceptional cost-per-page efficiency with single ribbons producing thousands of quality prints, providing significantly lower operational costs compared to thermal paper that requires expensive specialized rolls for each receipt. The durable dot matrix printing creates permanent records that maintain legibility for years without fading, eliminating the need for duplicate printing or record recreation that thermal systems often require for archival purposes. The ability to print multiple carbon copies simultaneously reduces paper consumption and eliminates duplicate printing processes, saving both time and material costs during high-volume operations. For businesses throughout Kenya processing substantial daily transactions, the economical ribbon replacement schedule and reduced paper requirements create substantial long-term savings compared to thermal alternatives. The proven durability and minimal maintenance requirements further enhance cost-effectiveness by reducing service calls and operational disruptions across extended business operations.

Where can I buy this POS printer in Nairobi now that it's available?
Epson TM-U950-385 is now available in stock at Mascom International, located at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. You can experience the multifunction printing capabilities, test the paper handling versatility, explore the connectivity options with cash drawer demonstration, and evaluate the build quality for commercial applications firsthand at our shop. We offer complete installation support including POS system integration, cash drawer connectivity setup, and staff training on optimal operation procedures for maximum efficiency. Our convenient CBD location provides easy access for business owners with secure parking, comprehensive consultation services covering printing requirements analysis, and expert guidance on optimal configuration for your specific retail or hospitality applications. All devices include complete Epson warranty, ribbon cartridge starter kit, paper roll samples, and professional setup support including driver installation, interface configuration, and comprehensive operation training tailored for your business requirements.

Do you offer delivery throughout Kenya?
We provide comprehensive countrywide delivery service with secure payment on delivery throughout Kenya for the Epson TM-U950-385. Order by phone or visit our shop, and receive your multifunction POS printer anywhere in Kenya without any upfront payment requirements. Delivery typically takes 1 business day to major cities like Mombasa, Kisumu, and Nakuru, and up to 3 days for remote locations throughout the country. This trusted payment-on-delivery arrangement allows you to thoroughly evaluate the printing capabilities, test the paper handling functionality, verify the connectivity with your existing systems, and confirm the build quality before completing your purchase, while ensuring you receive the authentic device with complete warranty coverage, genuine ribbon cartridges, and setup accessories.
Technical Specifications
Professional Dot Matrix Printing System
  • Printing Technology: 9-pin serial impact dot matrix delivers durable, permanent printing across multiple copy documents
  • Print Head Configuration: Advanced 9-pin wire layout with 0.353mm dot pitch provides clear character formation and graphics capability
  • Print Direction: Bidirectional logic seek technology optimizes printing efficiency and reduces processing time per document
  • Print Quality: High-resolution impact printing creates sharp, professional characters suitable for business documentation and archival records
  • Ribbon System: Long-lasting ribbon cartridge technology delivers thousands of prints per replacement for economical operation
  • Print Longevity: Permanent impact printing resists fading and environmental damage for long-term record keeping requirements
  • Copy Capability: Simultaneous printing across multiple carbon copies eliminates duplicate processing and ensures identical documentation
  • Character Formation: Precise wire impact creates consistent character quality throughout extended printing sessions
Comprehensive Multi-Station Paper Handling
  • Station Configuration: Advanced 2.5 station design accommodates receipt, journal, and slip printing with automatic format switching
  • Receipt Printing: 40-column format ideal for customer receipts, order confirmations, and transaction documentation
  • Journal Capability: Continuous roll printing for transaction logs, sales records, and internal business documentation
  • Slip Processing: 86-column wide format supports invoices, credit card forms, and detailed business documents up to multiple copies
  • Paper Detection: Automatic paper sensing technology prevents printing errors and alerts operators when rolls require replacement
  • Paper Loading: Simple top-loading design enables quick paper changes without technical expertise during busy operational periods
  • Auto-Cutter Option: Integrated cutting mechanism provides clean receipt separation for professional customer presentation
  • Paper Path: Precision paper feeding system ensures consistent tracking and prevents jams across varied paper thicknesses
High-Performance Printing Speed and Efficiency
  • Print Speed: 311 characters per second processing rate handles high-volume printing demands efficiently during peak business periods
  • Line Speed: 5.14 lines per second capability ensures rapid document completion for customer service efficiency
  • Processing Rate: Fast bidirectional printing reduces transaction time and improves customer throughput during busy periods
  • Throughput Capacity: High-volume capability handles continuous operation throughout extended business hours without performance degradation
  • Speed Modes: Multiple printing speed options balance quality requirements with processing efficiency for varied business applications
  • Buffer Management: Intelligent print spooling prevents data loss and maintains printing continuity during system communication delays
  • Response Time: Quick command processing ensures immediate printing response for point-of-sale integration efficiency
  • Operational Efficiency: Fast warm-up time and minimal processing delays maintain smooth business workflow
Advanced Business Connectivity and Integration
  • Interface Type: Serial connectivity (RS-232C) provides universal compatibility with point-of-sale systems and business computers
  • Communication Protocol: ESC/POS command compatibility ensures seamless integration with existing retail and hospitality software
  • Cash Drawer Control: Dual cash drawer ports enable simultaneous control of two separate cash registers for operational flexibility
  • Connection Standards: Standard connector types ensure compatibility with existing cables and equipment used throughout Kenya's business sectors
  • Data Transmission: Reliable serial communication maintains consistent data integrity during high-volume printing operations
  • System Integration: Plug-and-play compatibility minimizes setup requirements for businesses upgrading from basic printing systems
  • Network Compatibility: Serial interface works with various POS system architectures used in Kenya's retail and hospitality industries
  • Command Processing: Fast command interpretation ensures responsive printing for real-time business applications
Robust Commercial Construction and Reliability
  • Durability Rating: 5,000,000 line mean cycles between failures provides exceptional reliability for commercial applications
  • Build Quality: Industrial-grade construction withstands demanding retail and hospitality environments across Kenya's business sectors
  • Component Longevity: Durable print head and mechanism design ensures consistent performance throughout extended operational periods
  • Environmental Tolerance: Reliable operation across varied temperature and humidity conditions typical of Kenya's commercial environments
  • Maintenance Requirements: Simple maintenance procedures minimize operational disruptions and technical support requirements
  • Service Life: Extended operational lifespan reduces replacement frequency and provides long-term business value
  • Impact Resistance: Robust housing protects internal components from accidental damage in busy commercial environments
  • Operational Stability: Consistent performance maintains business continuity throughout demanding daily usage scenarios
Compact Commercial Design and Installation
  • Dimensions: 186 x 298 x 195mm compact footprint fits efficiently into crowded counter spaces and point-of-sale environments
  • Weight: 4.8kg standard configuration, 5.8kg with autocutter provides stable operation without excessive counter loading
  • Footprint Efficiency: Space-saving design maximizes counter utilization while maintaining professional appearance
  • Installation Flexibility: Compact form factor accommodates various mounting options including counter placement and bracket mounting
  • Cable Management: Organized connection layout simplifies installation and maintains clean workspace appearance
  • Ventilation Design: Proper airflow management prevents overheating during extended operation in enclosed spaces
  • Aesthetic Integration: Professional appearance complements modern point-of-sale equipment and business environments
  • Accessibility Features: User-friendly control layout and paper access points facilitate efficient operation and maintenance
Optional Enhanced Features and Capabilities
  • MICR Reader: Optional magnetic ink character recognition for secure check processing and payment validation
  • Check Endorsement: Automatic check marking capability for banking and deposit preparation requirements
  • Enhanced Autocutter: Precision cutting mechanism provides clean receipt separation and professional presentation
  • Security Features: Paper low detection and error reporting prevent operational issues and maintain business continuity
  • Stamp Function: Optional endorsement stamping capability for document validation and business process requirements
  • Form Handling: Specialized slip printing supports multi-part forms and complex business documentation
  • Validation Printing: Document authentication capability for receipts requiring verification stamps or endorsements
  • Custom Configuration: Various interface and feature combinations available to match specific business requirements
Professional Operating Environment and Software
  • Operating System Support: Compatible with Windows, Linux, and OPOS systems commonly used in Kenya's business environments
  • Driver Availability: Comprehensive driver support ensures compatibility with varied operating systems and software applications
  • Software Integration: Works seamlessly with popular POS software, accounting systems, and business management platforms
  • Command Set: Full ESC/POS command support enables advanced formatting and graphics printing capabilities
  • Error Handling: Intelligent error detection and reporting maintains operational awareness and prevents printing issues
  • Status Monitoring: Real-time printer status communication enables proactive maintenance and operational management
  • Configuration Tools: Software utilities simplify printer setup and optimization for specific business applications
  • Support Documentation: Comprehensive technical resources and documentation support efficient installation and operation
Power Requirements and Environmental Specifications
  • Power Supply: External AC adapter (sold separately) provides reliable power with protection against electrical fluctuations
  • Power Consumption: Efficient operation minimizes electrical costs while maintaining consistent performance throughout business hours
  • Voltage Compatibility: Universal power adapter works with Kenya's electrical standards and international power systems
  • Environmental Range: Operates reliably across temperature and humidity ranges typical of Kenya's business environments
  • Acoustic Performance: 63dB operating noise level maintains professional workplace environment standards
  • Certification Standards: FCC, CE, and VCCI compliance ensures regulatory approval for commercial use
  • Safety Features: Electrical safety protection prevents damage from power fluctuations and electrical issues
  • Energy Efficiency: Low power consumption contributes to operational cost control and environmental responsibility
Package Contents
  1. Epson TM-U950-385 multifunction POS printer with professional dot matrix technology and versatile paper handling
  2. Power adapter with appropriate connectors for reliable electrical operation and protection against fluctuations
  3. Serial interface cable for immediate connectivity with point-of-sale systems and business computers
  4. Ribbon cartridge starter kit providing immediate operational capability and print quality demonstration
  5. Paper roll samples including receipt and journal paper for testing and initial operation setup
  6. Quick start installation guide with setup instructions and basic operation procedures for immediate deployment
  7. Comprehensive user manual with detailed operation instructions, maintenance procedures, and troubleshooting guidance
  8. Safety documentation and warranty information covering commercial usage and service support requirements
12 Months Warranty

Available now at Mascom International - your trusted business equipment specialist in Nairobi's central business district. Experience the multifunction printing capabilities, test the versatile paper handling system, explore the connectivity options with cash drawer demonstration, and evaluate the professional build quality firsthand at our shop located at Old Mutual Building, First Floor Room 4, Kimathi Street, or benefit from our secure countrywide delivery service with payment on arrival. Available in stock with complete connectivity options and autocutter capability for professional business applications. Every Epson TM-U950-385 includes complete manufacturer warranty, power adapter, interface cables, ribbon cartridge starter kit, and professional setup support for your ultimate satisfaction and peace of mind.


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