Mascom International stocks the Brother QL-820NWB at KSh 38,000, a networked thermal label printer that produces up to 110 standard address labels per minute. It connects over Wi-Fi, Ethernet, Bluetooth and USB, carries a backlit LCD screen, and prints black and red on DK-2251 tape up to 62mm wide. Each unit is brand new and sealed in Brother packaging. The Brother QL-820NWB is ready for collection or a hands-on demo at our store in the Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD, with pay-on-arrival delivery for buyers outside town.
Designed for logistics teams, supermarkets, busy pharmacies and growing online stores, the Brother QL-820NWB handles labelling for a whole team instead of a single desk. The usual problem is a queue: one USB printer tied to one computer while packers, cashiers and stock clerks wait their turn. On the office network, every laptop can print to it, and staff can send a shipping label from a phone through the Brother iPrint&Label app. A dispatch team in Mombasa or a supermarket in Eldoret can place it wherever the work happens, not beside the only connected PC.
Where most Nairobi electronics shops sell label printers without showing how network setup works, Mascom International connects the Brother QL-820NWB to Wi-Fi in front of you before you leave. At Mascom International, we're seeing courier agents and e-commerce sellers move to it once orders arrive from WhatsApp, Jumia and their own websites at the same time. If only one computer will ever print, the Brother QL-800 at KSh 20,000 saves money. For shared printing across a team, the Brother QL-820NWB is the right buy. Call, WhatsApp or walk in to order today, and we will help you choose your first DK rolls.
Common Questions About the Brother QL-820NWB
What is the Brother QL-820NWB price in Kenya?
The Brother QL-820NWB is KSh 38,000 at Mascom International in Nairobi CBD, brand new and sealed. The price includes the AC adapter, a USB cable, Brother software, a quick setup guide and two starter rolls: 100 DK-1201 address labels and 5m of DK-2251 black and red tape. You also get a 12-month warranty and pay-on-arrival delivery to all 47 counties. The optional rechargeable battery is not included. The USB-only Brother QL-800 costs KSh 20,000, which is KSh 18,000 less.
Is the Brother QL-820NWB worth KSh 18,000 more than the Brother QL-800?
The Brother QL-820NWB is worth the extra KSh 18,000 when more than one person, phone or computer needs to print labels. It adds Wi-Fi, Wi-Fi Direct, Ethernet, Bluetooth, AirPrint and a backlit LCD, and it runs at up to 110 labels per minute against 93 on the Brother QL-800. Both take the same 62mm DK rolls and print black and red. A sole trader labelling from one laptop gets the same label quality from the cheaper Brother QL-800.
Will the Brother QL-820NWB connect to a Safaricom or Airtel home fibre router?
Yes, the Brother QL-820NWB joins any router that supports the 802.11 b/g/n Wi-Fi standard, which covers the routers most Kenyan offices get with Safaricom Home Fibre or Airtel internet. Where the Wi-Fi signal is weak, plug it into the router with an Ethernet cable instead. During a KPLC outage that takes the router down, Wi-Fi Direct lets a phone or laptop link straight to the printer, as long as the printer itself still has power.
Who should buy the Brother QL-820NWB, and who should skip it?
The Brother QL-820NWB fits teams that print labels from several devices: courier offices, supermarket stock rooms, multi-till pharmacies, warehouses in Industrial Area and online stores with more than one packer. Skip it if one computer handles every label, because the Brother QL-800 at KSh 20,000 does that job well. Skip it too if your main need is till receipts for customers. A Lightwave T40i receipt printer, at KSh 14,500 from Mascom International, is built for that.
Can I print labels from my phone with the Brother QL-820NWB?
Yes, the Brother QL-820NWB prints from Android phones and iPhones through the free Brother iPrint&Label app over Wi-Fi or Bluetooth. iPhones and iPads can also print through AirPrint. A boda boda dispatcher or shop attendant can create a delivery label on the phone and print it without touching a computer. Customers across Nairobi tell us this is the feature they use most once orders start arriving by WhatsApp and payment comes through Lipa na M-Pesa.
Can the Brother QL-820NWB print without a computer at all?
The Brother QL-820NWB can print stored label templates on its own using the backlit LCD and the buttons on the front, with no computer or phone connected. You design a template once in P-touch Editor, send it to the printer, then print it whenever you need it. A supermarket clerk can reprint shelf tags this way during a stock count. That makes it useful at a packing station or store room where no laptop sits nearby.
Can several staff share the Brother QL-820NWB on one office network?
Yes, the Brother QL-820NWB sits on your office network through Ethernet or Wi-Fi, so every computer installed with the Brother driver can send labels to it. A logistics office in Westlands can have three dispatch clerks printing to one machine from their own desks. Jobs arrive in order, and the automatic cutter separates each label. This saves buying a USB label printer for every workstation, which quickly costs more than one networked unit.
Can the Brother QL-820NWB run on battery for mobile use?
The Brother QL-820NWB accepts an optional Brother rechargeable Li-ion battery, sold separately and not included in the box. With it fitted, the printer works away from a socket, which helps for stock counts on a warehouse floor, market stalls or events. It also keeps a packing station printing through short KPLC power cuts. Ask Mascom International on WhatsApp whether the battery is in stock before you order, because it is a separate purchase from the printer.
Technical Specifications
Print Engine
- Direct thermal printing — heat forms the text on DK paper, so no ink, toner or ribbon is ever needed.
- Up to 110 standard address labels per minute — a parcel desk can label a full van load of deliveries in about a minute.
- 300 dpi print head — dpi means dots per inch, and this keeps small fonts, logos and barcodes crisp enough to scan reliably.
- Black and red printing on DK-2251 tape — mark expiry dates, fragile warnings or sale prices in red beside black text.
- Automatic cutter rated for up to 300,000 cuts on die-cut labels and 150,000 on continuous tape, built for years of daily volume.
Paper Handling
- Takes Brother DK die-cut labels and continuous tape up to 62mm wide, the same rolls the Brother QL-800 uses.
- Labels up to about 1m long on continuous tape — long enough for aisle signs, shelf strips and warehouse bin markers.
- Die-cut rolls come pre-shaped to a fixed size, so every address or shipping label peels away cleanly and identically.
- Continuous rolls let you choose any length on screen, from a short barcode sticker to a long banner label.
- Mix roll types through the day — swap address labels for shipping labels or narrow tape as each job changes.
Connectivity
- Wi-Fi 802.11 b/g/n — joins the office router so every connected laptop and phone on the network can print.
- Wired Ethernet port — a stable connection for warehouses and stock rooms where wireless signal drops behind shelving.
- Bluetooth 2.1+EDR — pair a phone or tablet directly for printing at a market stall, event table or loading bay.
- Wi-Fi Direct and AirPrint — iPhones, iPads and laptops can print straight to it even when no router is present.
- Hi-Speed USB 2.0 plus a USB Host port — plug in one computer by cable, and attach compatible accessories.
Software and Screen
- Backlit monochrome LCD — read settings and pick stored templates in a dim store room without opening a computer.
- P-touch Editor for Windows and Mac — design labels with logos, barcodes, dates and serial numbers, then save them as templates.
- Brother iPrint&Label app for Android and iOS — create and print labels from a phone over Wi-Fi or Bluetooth.
- P-touch Address Book for Windows — store customer contacts and print address labels for a whole mailing list at once.
- Software Development Kit support — developers can link the printer to an inventory system or online shop so labels print automatically.
Consumables and Running Cost
- DK rolls are the only consumable — no ink cartridges or toner, so cost per label is simply the roll price divided by its count.
- Starter rolls in the box: 100 DK-1201 address labels and a 5m DK-2251 black and red continuous roll.
- The same DK rolls fit the Brother QL-800, so a business running both models keeps one stock of labels.
- Thermal paper reacts to heat and sunlight — store spare rolls in a closed cabinet, away from shop windows and parked vehicles.
- Ask Mascom International on WhatsApp for current DK roll stock and prices so a busy dispatch day never stops for labels.
Package Contents
The sealed Brother QL-820NWB carton supplied by Mascom International contains:
- Brother QL-820NWB label printer
- AC adapter
- USB cable
- Brother software and documentation
- Quick setup guide
- Starter DK-1201 die-cut address labels, 100 labels
- Starter DK-2251 continuous black and red tape, 62mm by 5m
The optional rechargeable battery and further DK rolls are sold separately.
Warranty
The Brother QL-820NWB ships with a 12-month warranty through Mascom International, covering manufacturing defects under normal use. Any warranty claim is handled at our Nairobi CBD service desk on Kimathi Street. Bring the printer and your purchase receipt.
Buying the Brother QL-820NWB from Mascom International
You can pick up the Brother QL-820NWB from Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Our doors are open Monday through Saturday, 9:00 AM to 7:00 PM. Bring your phone and we will send a test label from the iPrint&Label app at the counter. It comes in Brother's standard factory finish, and you can confirm the unit in stock on WhatsApp.
To order, check stock or ask about DK rolls, contact us:
- Phone/WhatsApp: +254 708 852 521
- Email: info@mascomintl.com
- Website: www.mascomintl.com
Delivery is pay-on-arrival to all 47 counties. Nairobi and its environs receive orders the same day, and business buyers in Mombasa, Kisumu, Eldoret, Thika and Machakos receive theirs within one business day. Mandera, Wajir, Marsabit, Lamu, Tana River, and Turkana receive delivery within 2-3 business days.
Every unit is backed by the 12-month warranty above. Our team gives you accurate specifications, fair pricing and dependable after-sales help long after the sale.
