Payment Methods
1. Lipa Na M-PESA
Paybill No.: 5450522
Account No.: M
2. Cash on delivery
3. Cash on collection
Lightwave T20i | Thermal POS Receipt Printer | USB Serial Ethernet Ports | No Ink or Toner
Tidy customer printouts for pharmacies, restaurants and supermarkets that want every sale on record.
Condition: New
Note: price and availability are subject to change without prior notice
Mascom International stocks the Lightwave T20i at KSh 9,650, a thermal receipt printer with USB, serial and Ethernet connections. Its supplier model code is LW-RP-TM-T20i. The printer works by heating coated paper, so it never needs ink or toner, and each unit we sell is brand new and sealed. Plug it into one till by USB, link it to an old cash register by serial, or put it on your shop network by Ethernet. Our store sits on the first floor of the Old Mutual Building, Kimathi Street, Nairobi CBD, and the Lightwave T20i is ready to collect or deliver today.
Designed for pharmacies, supermarkets, restaurants, hardware stores and fuel station shops, the Lightwave T20i handles the steady flow of receipts that a growing counter produces. The usual pain is a slow or unreliable printer that holds up the queue when customers pay by Lipa na M-Pesa and want to leave. Paired with POS software, this printer turns each completed sale into a printed slip with items, totals and payment details. Owners who must issue KRA eTIMS invoices can print them from compliant billing software. The Lightwave T20i sits between the Lightwave T30i at KSh 7,750 and the Lightwave T40i at KSh 14,500.
Unlike other electronics retailers in Kenya that ship receipt printers without a test or a local warranty desk, Mascom International hands over the Lightwave T20i sealed, tested on request and backed for 12 months. At Mascom International, we're seeing pharmacies and restaurants from Westlands to Industrial Area replace handwritten receipt books with thermal printers like this one. Visit our Kimathi Street store with your POS laptop for a live test print. Or order on WhatsApp and pay when the parcel arrives; we deliver to every county. The Lightwave T20i gives your counter printed records without monthly ink bills.
Common Questions About the Lightwave T20i
What is the Lightwave T20i price in Kenya?
The Lightwave T20i sells for KSh 9,650 at Mascom International, Nairobi CBD, brand new and sealed. The price covers a 12-month warranty against manufacturing defects and pay-on-arrival delivery across Kenya. Running costs are limited to thermal paper rolls, since the printer has no cartridges. Within the Lightwave range, the Lightwave T20i costs KSh 1,900 more than the Lightwave T30i and KSh 4,850 less than the Lightwave T40i. Message us on WhatsApp if you want help choosing between the three.
Is the Lightwave T20i or the Lightwave T40i better for my business?
The Lightwave T20i saves you KSh 4,850 compared with the Lightwave T40i, and both connect by USB, serial and Ethernet. Both print receipts on thermal paper with no ink. For most pharmacies, mini-marts and single-counter restaurants, the Lightwave T20i does the job well. Shops planning heavy daily volumes may prefer to see both side by side first. At Mascom International we can run the same receipt through each printer, so you judge the output yourself before paying.
Can the Lightwave T20i cope with dust and heat at a petrol station or hardware shop?
The Lightwave T20i has no ink system to dry out or clog, which helps in dusty counters at petrol stations and hardware shops in Industrial Area, Nakuru or Eldoret. Dust can still settle on the print head and paper path, so cover the printer when the shop closes and wipe the head gently at each roll change. Keep it out of direct sun, because heat can darken thermal paper. These simple habits keep receipts readable through Kenya's dry seasons.
Can the Lightwave T20i print M-Pesa transaction details on receipts?
Yes, when your POS software records them. The Lightwave T20i prints whatever text the software sends, so if your system captures the M-Pesa confirmation code, the till number or the customer's phone number, those details appear on the slip. Many Kenyan POS packages link to Lipa na M-Pesa and print the code automatically. The printer itself does not connect to Safaricom; your software does. Ask our team which POS systems customers already use with it.
Is the Lightwave T20i a good choice for a pharmacy?
The Lightwave T20i suits pharmacies that need itemised receipts for each customer and a clean record of every sale for stock control. Thermal printing is quiet, which helps in a small chemist where staff counsel patients at the counter. Pharmacy POS software can print drug names, quantities, prices and the tax line on each slip. Pharmacists across Nairobi tell us printed receipts also help when customers claim from insurers or employers. For dosage labels, a separate label printer is the better tool.
How do I connect the Lightwave T20i to my laptop?
The quickest route is the USB port. Connect the Lightwave T20i to a Windows laptop, install the driver or select it inside your POS software, then print a test page. Serial suits older tills, and Ethernet suits shops that want the printer on the network. Setup usually takes a few minutes once the driver is in place. If you buy at Mascom International, bring your laptop and our team will connect and test it before you leave Kimathi Street.
Can the Lightwave T20i replace an old receipt printer on a serial port?
Yes. The Lightwave T20i keeps a serial port, the older connection found on many cash registers and legacy POS terminals. That means a shop can swap out a worn printer without replacing the whole till system. Confirm your POS software's printer settings, such as port and speed, match what the new printer expects. Many retailers in Mombasa and Kisumu still run serial-connected tills, and this printer lets them upgrade one piece at a time instead of buying a full new setup.
Who should buy the Lightwave T20i, and who should skip it?
The Lightwave T20i suits businesses that print receipts all day and want a step above the entry option: pharmacies, restaurants, supermarkets and fuel station shops. Skip it if you want to save every shilling, because the Lightwave T30i costs KSh 1,900 less with the same ports. Skip it too if your real need is wireless label printing for parcels or shelves; the Brother QL-820NWB at KSh 38,000 handles labels over Wi-Fi and Bluetooth.
Technical Specifications
Thermal Print Mechanism
- Heat-based printing — the print head warms coated paper to form text, so you never buy ink, toner or ribbons for this printer.
- Single-colour output — receipts come out in black, which is all a till slip needs for items, prices and totals.
- Logo and code support — your POS software can add a shop name, logo and barcode or QR code where it supports them.
- Low-noise operation — far quieter than old dot-matrix receipt printers, so it fits pharmacies, clinics and sit-down restaurants.
- Fewer wearing parts — with no ink system, there is less to service and less for dust to block.
Paper Rolls and Loading
- Uses thermal receipt rolls — the heat-sensitive paper sold by POS suppliers and stationery shops in most Kenyan towns.
- Confirm roll size first — receipt rolls come in more than one width, so ask us which size suits this unit before stocking up.
- Load the right way round — only one side of thermal paper is coated, and a reversed roll prints blank slips.
- Quick roll changes — staff learn to open the cover, drop in a new roll and close it after one demonstration at our counter.
- Store rolls cool and shaded — heat and sunlight darken unused thermal paper, so keep spares away from windows.
Ports and Network Links
- USB — direct connection to a single Windows till or laptop, the simplest setup for one cashier.
- Serial — supports older cash registers and legacy POS terminals, so you can upgrade the printer without replacing the till.
- Ethernet — puts the printer on your local network, letting more than one computer print to it.
- Three choices in one unit — you can start on one connection and switch later as the shop grows.
- Network placement — on Ethernet the printer can sit at a dispatch window or pickup point away from the computer.
POS Software and Drivers
- ESC/POS-style command support — the widely used receipt printer language that most POS software sends, which keeps setup simple.
- Works with common Kenyan POS packages — retail, pharmacy, restaurant and hardware systems that use a standard receipt printer.
- Invoice printing — prints from eTIMS-compliant billing software; KRA validation happens in the software, not the printer.
- Driver setup — install the Windows driver or select the printer in your POS settings, then run a test page.
- In-store configuration — our team can set it up on your laptop at Mascom International before you leave.
Thermal Paper and Ongoing Costs
- No cartridges ever — thermal rolls are the single recurring cost, which makes monthly budgeting simple.
- Buy by the box — bulk rolls cut the cost per receipt and keep a busy weekend from running dry.
- Widely available — thermal rolls sell in Nairobi, Mombasa, Kisumu and most county towns, so restocking is easy.
- Faded slips over time — thermal print loses contrast with age and heat, so keep digital records for tax purposes.
- Clean head, clear print — a gentle wipe of the print head at each roll change keeps text sharp.
Package Contents
Each Lightwave T20i comes in its sealed retail carton, which we open only when you ask for a test in front of you. Inside is the printer and the power supply that runs it. Bundled items such as a data cable or a sample roll can differ between shipments, so check the current contents with us on WhatsApp. We sell thermal rolls and network cables separately and can add them to the same delivery.
Warranty
The Lightwave T20i ships with a 12-month warranty through Mascom International, covering manufacturing defects under normal use. Bring the printer and proof of purchase to our Nairobi CBD service desk, where our team handles every claim directly.
Buying the Lightwave T20i from Mascom International
You will find the Lightwave T20i at Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Our doors open Monday through Saturday, 9:00 AM to 7:00 PM. Bring your POS laptop and print a sample receipt on the spot. Colour in stock can vary, so confirm it with us on WhatsApp.
Talk to us before you order:
- Phone/WhatsApp: +254 708 852 521
- Email: info@mascomintl.com
- Website: www.mascomintl.com
Delivery is pay-on-arrival to all 47 counties. Nairobi and its environs get same-day delivery, and Eldoret, Kisumu, Mombasa, Machakos, Kericho and other major towns get delivery within 1 business day. Mandera, Wajir, Marsabit, Lamu, Tana River, and Turkana receive delivery within 2-3 business days.
The printer is covered by the 12-month warranty above. Every sale comes with honest specifications, fair and accurate pricing, and after-sales support from a team in the heart of Nairobi.
Disclaimer: We can not guarantee that the information on this product is 100% correct
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