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HP Pavilion 14-ek x360 Replacement Touch Screen | 14-Inch FHD 1920x1080 IPS Multitouch Display Assembly, In-Store Fitting Available
Original-specification panel swap for cracked, dead, or unresponsive convertible laptop glass, sourced and installed by Mascom International on Kimathi Street, Nairobi CBD.
Condition: New
Note: price and availability are subject to change without prior notice
The HP Pavilion 14-ek x360 replacement touch screen is now available at Mascom International for KSh 18,500, supplying a 14-inch Full HD 1920x1080 IPS multitouch display assembly matched to the factory panel fitted in the Pavilion x360 14-ek0000, 14-ek1000, and 14-ek2000 convertible series. This is the complete bonded unit, meaning the LCD, front glass, and touch digitizer come as one part rated at 250 nits with edge-to-edge micro-edge glass. Mascom International stocks and fits this HP Pavilion 14-ek x360 panel at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Walk in with your laptop, or order the screen for countrywide delivery.
A cracked or black screen does not mean the laptop is finished. Most Pavilion x360 owners we see, including students at the University of Nairobi, Strathmore, and USIU, plus small business owners running invoices and M-Pesa records, only need the display fixed after a drop during a matatu commute or a knock in a bag. Replacing the HP Pavilion 14-ek x360 screen restores full picture and touch for a fraction of a new laptop price. It solves cracked glass, dead pixels, flickering lines, ghost touch, and a screen that lights up but shows nothing.
At Mascom International, we're seeing more Kenyans repair rather than replace working laptops, and a screen swap is the most common fix. Unlike other electronics retailers in Kenya that sell you a loose panel with no support, Mascom International confirms the exact HP Pavilion 14-ek x360 part against your unit before fitting and tests touch response before you leave. Customers across Nairobi report their convertible laptops working like the day they bought them. Visit our Kimathi Street service desk to have the HP Pavilion 14-ek x360 screen fitted while you wait.
Common Questions About the HP Pavilion 14-ek x360
Will this screen fit my exact HP Pavilion 14-ek model?
It fits the HP Pavilion 14-ek x360 14-ek convertible range, covering the 14-ek0000, 14-ek1000, and 14-ek2000 sub-series. These all use the same 14-inch Full HD IPS multitouch panel size and connector. HP configurations vary slightly by region and batch, so Mascom International checks your laptop's exact model number and existing panel before confirming the fit. Bring the unit to our Kimathi Street store or send us the model number printed on the base, and we verify compatibility before you pay a shilling.
Is this a real matching screen or a cheap copy?
This replacement matches the original factory specification of the HP Pavilion 14-ek x360 panel: 14-inch, 1920x1080 Full HD, IPS, multitouch, 250 nits. It is not a downgraded low-resolution substitute. Mascom International sources display assemblies that meet the same resolution, brightness, and touch layer as the part your laptop shipped with. We test every panel for dead pixels, even backlight, and touch accuracy before handing it over, so you get the same clarity and finger response the Pavilion x360 had when new.
What problems does replacing the screen actually fix?
A new panel fixes almost every visible display fault. That includes cracked or shattered glass, spider-web lines across the picture, a screen that stays black while the laptop runs, flickering or coloured vertical lines, dead or stuck pixels, and ghost touch where the cursor moves on its own. If your Pavilion x360 powers on, charges, and makes sound but shows a broken or dark image, the fault is almost always the screen, not the whole laptop. One panel swap brings the full 1920x1080 picture and touch back.
Does the touch and 360-degree flip still work after the swap?
Yes. Because the HP Pavilion 14-ek x360 uses a bonded touch assembly, the replacement includes the touch digitizer layer, so multitouch and pen-style tapping work exactly as before. The 360-degree convertible hinge is separate from the screen, so folding the laptop into tablet or tent mode continues to work normally. Mascom International tests swipe, tap, and rotation after fitting, so you confirm touch and flip function at our counter before you take the laptop home.
Can Mascom fit the screen, or do I install it myself?
Mascom International fits the panel for you at our Kimathi Street service desk, and this is what most customers choose. Laptop screen replacement on a convertible needs careful bezel and cable handling that is easy to damage without the right tools. Our technicians open, connect, seat, and test the display in-store. If you are a technician yourself and prefer to fit it, you can buy the panel alone and collect it. Either way, ask about the current fitting fee when you book.
How soon can I get my laptop back?
Most HP Pavilion 14-ek x360 screen replacements are finished the same day when the matching panel is in stock, often within a couple of hours at our Nairobi CBD workshop. Walk in early during our Monday to Saturday hours and you can usually collect the laptop the same afternoon. If your exact panel needs to be pulled from stock or confirmed, we tell you the timeline before starting. Customers travelling in from outside Nairobi can call ahead on +254 708 852 521 to check availability first.
Is it worth replacing the screen instead of buying a new laptop?
For a working Pavilion x360, yes. A KSh 18,500 screen swap costs a small share of a new equivalent convertible laptop, which runs well above KSh 60,000 in Kenya. If your processor, storage, battery, and keyboard still work, the screen is the only barrier between you and a fully usable machine. Replacing it keeps your Windows setup, files, and licences intact with no data migration. For students and small businesses watching every shilling, repair is the practical choice.
What warranty comes with the replacement screen?
The HP Pavilion 14-ek x360 replacement touch screen carries a 6-month Mascom International warranty covering manufacturing defects in the panel. If the display develops a fault such as backlight failure or dead pixels within that period under normal use, our Nairobi CBD service desk handles the claim directly. The warranty covers the panel itself, not fresh accidental damage like a new crack or liquid spill. Keep your receipt, and reach us on +254 708 852 521 for any warranty support.
Technical Specifications
Display Panel and Resolution
- 14-inch diagonal panel matching the Pavilion x360 factory size, so the fit and bezel line stay correct.
- Full HD 1920x1080 resolution keeps text, spreadsheets, and video sharp at the same detail as the original.
- IPS technology gives wide viewing angles, so the picture stays clear when the laptop is folded or shared.
- 250 nits brightness handles indoor office and classroom lighting for everyday work in Nairobi conditions.
- Edge-to-edge micro-edge glass front matches the slim-border look of the original Pavilion x360 screen.
- 45% NTSC colour range reproduces the same colour spread the laptop shipped with from the factory.
Touch and Digitizer Response
- Bonded multitouch digitizer is built into the panel, so finger tapping and swiping return after fitting.
- Multi-finger gestures such as pinch-to-zoom and two-finger scroll work as they did originally.
- Touch layer is tested for accuracy before handover, so the cursor lands where you tap.
- Works in all convertible positions, so tablet, tent, and stand modes stay fully usable.
- No separate driver install needed, because Windows uses the existing HP touch driver on your unit.
- Ghost-touch and unresponsive-zone faults from the old cracked glass are cleared by the new digitizer.
Model and Configuration Compatibility
- Fits HP Pavilion x360 14-ek0000, 14-ek1000, and 14-ek2000 convertible sub-series sharing this panel.
- Connector and mounting match the original ribbon cable, avoiding adapters that cause loose or flickering displays.
- Mascom confirms your exact model number before fitting, since HP configurations differ by region and batch.
- Suits both older 13th-generation Intel builds and newer Intel Core 7 versions of the same chassis.
- Bring the laptop or the base-plate model number so we verify the match before payment.
- Non-touch or different-size Pavilion models need a different panel, which we can also source separately.
Panel Build and Finish
- Complete bonded assembly combines LCD, glass, and touch layer, reducing gaps that trap dust.
- Slim panel profile fits the thin convertible lid without forcing or bending the frame.
- Front glass surface resists everyday fingerprints and wipes clean with a soft cloth.
- Screen is inspected for even backlight before fitting, so no dark patches or light bleed remain.
- Each unit is checked for dead or stuck pixels, so you start with a clean picture.
- Packaging protects the panel in transit for customers ordering delivery outside Nairobi.
Fitting Service and What Comes With It
- In-store fitting at our Kimathi Street workshop by technicians who handle convertible laptops daily.
- Old cracked panel is removed and the new one seated, connected, and secured properly.
- Touch, brightness, and flip function are tested in front of you before collection.
- Same-day turnaround in most cases when the matching panel is already in stock.
- Fitting fee is quoted upfront when you book, payable by M-Pesa or in store.
- Self-fit option available for technicians who prefer to collect the panel on its own.
What Comes With the Replacement
You receive the complete HP Pavilion 14-ek x360 touch display assembly: the LCD panel, front glass, and bonded touch digitizer as one unit, ready to fit. When fitted at our Kimathi Street workshop, the service includes removal of the damaged panel, installation and cabling of the new one, and a full test of picture, brightness, and touch before you collect. Buyers choosing the self-fit option receive the tested panel alone with fitting guidance available from our service desk.
Warranty
The HP Pavilion 14-ek x360 replacement touch screen carries a 6-month Mascom International warranty on manufacturing defects. Coverage includes panel faults such as backlight failure, dead pixels, or touch failure under normal use, handled directly by our Nairobi CBD service desk. Fresh accidental damage, cracks, or liquid contact after fitting fall outside the warranty. Keep your receipt for any claim.
Where to Buy the HP Pavilion 14-ek x360 Replacement Screen in Kenya
The HP Pavilion 14-ek x360 replacement touch screen is available now at Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Walk in Monday through Saturday, 9:00 AM to 7:00 PM, to have your laptop screen fitted and tested in person. Bring the unit for same-day fitting when the matching panel is in stock.
Order or book through any of the following:
- Phone: +254 708 852 521
- Email: info@mascomintl.com
- Website: www.mascomintl.com
Mascom International ships the replacement panel across all 47 Kenyan counties with pay-on-arrival delivery, so you pay when it reaches you. Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret receive delivery within 1 business day. Outer counties including Lodwar, Wajir, Mandera, and Marsabit receive delivery within 2-3 business days. Technicians outside Nairobi can order the panel alone and fit it locally.
Buyers across Kenya rely on Mascom International for honest compatibility checks, accurate pricing, and reliable warranty backing on every laptop part we supply. If you are unsure whether your screen is the fault, call us first and we will help you confirm before you spend.
Disclaimer: We can not guarantee that the information on this product is 100% correct
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