Payment Methods
1. Lipa Na M-PESA
Paybill No.: 5450522
Account No.: M
2. Cash on delivery
3. Cash on collection
Hisense AUC-18HR4SAA1 | Ceiling Cassette Air Conditioner | 18000 BTU | Heat Pump | 220V Single Phase
Discreet overhead climate control for clinics, pharmacies, boutiques and banking agency halls fitted with suspended tile grids.
Condition: New
Note: price and availability are subject to change without prior notice
Hisense AUC-18HR4SAA1 is now in stock at Mascom International for KSh 132,000, supplied as a matched set with the AUW-18H4SS outdoor unit. This 18,000 BTU ceiling cassette is rated at 5 kW of cooling and 5.8 kW of heating. That means it warms a room on chilly June mornings in Nairobi as well as cooling it through a hot March afternoon. The Hisense AUC-18HR4SAA1 arrives brand new and sealed. It runs on a standard 220V single-phase supply, drawing 7.5 A in cooling mode. You can inspect the full set at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD.
Built for clinics, pharmacies, boutiques, small offices and banking agencies with a false ceiling, the Hisense AUC-18HR4SAA1 suits rooms of roughly 25 to 35 square metres. A wall split swallows the exact wall that a pharmacy needs for shelving and a boutique needs for display. A cassette hides inside the ceiling grid and pushes air outward from the middle of the room. Medical practitioners get a consultation room that stays steady without a unit blowing straight at the patient couch. A built-in drain pump lifts condensate 1.2 m, so the installer can route water neatly above the tiles.
Where most Nairobi electronics shops sell a cassette as two boxes and a receipt, Mascom International walks you through room sizing, pipe runs and power supply before you pay. The Hisense AUC-18HR4SAA1 is a fixed-speed unit rather than an inverter. That keeps the purchase price lower and leaves fewer control boards for technicians to diagnose later. Pharmacy owners and clinic managers in the CBD tell us the quiet 42 dB low fan setting matters more than they expected. Visit the store to see the Hisense AUC-18HR4SAA1 panel up close, or order with pay-on-arrival delivery to any county.
Common Questions About the Hisense AUC-18HR4SAA1
Is the Hisense AUC-18HR4SAA1 worth KSh 132,000 for a clinic or pharmacy in Kenya?
Yes, if your premises already has a false ceiling and you want your wall space back. At KSh 132,000, the Hisense AUC-18HR4SAA1 pairs 5 kW of cooling with 5.8 kW of heating in one flush-mounted unit. A pharmacy keeps every shelf metre for stock, and a clinic avoids a cold draught across the examination couch. Mascom International supplies the indoor cassette and the AUW-18H4SS outdoor unit together, brand new, with installation arranged on request.
What room size does the Hisense AUC-18HR4SAA1 suit?
The Hisense AUC-18HR4SAA1 suits rooms of roughly 25 to 35 square metres with normal ceiling heights. That covers a dental surgery, a pharmacy counter area, a boutique sales floor or a four-desk office. Rooms with many people, computers, glass shopfronts or a west-facing wall carry a heavier heat load, so aim toward the smaller end of that range. Send Mascom International your room measurements and a few photos on WhatsApp, and our team will confirm whether 18,000 BTU is enough.
Is the Hisense AUC-18HR4SAA1 an inverter, and does it heat as well as cool?
The Hisense AUC-18HR4SAA1 is a fixed-speed, non-inverter heat pump, so it both cools and heats. Its compressor runs at full output until the room reaches your setting, then switches off and restarts as the temperature drifts. Heating capacity is 5.8 kW, slightly above the 5 kW cooling rating, which helps in highland towns such as Nyeri, Limuru and Eldoret. A fixed-speed unit costs less upfront than an inverter, though it uses more power in rooms where it runs all day.
How much electricity does the Hisense AUC-18HR4SAA1 use per day?
In cooling mode the Hisense AUC-18HR4SAA1 draws about 1.72 kW, so eight hours of continuous running uses roughly 13.8 kWh. Heating draws about 1.605 kW, or around 12.8 kWh across the same eight hours. Real consumption is usually lower, because the compressor cycles off once the room settles. Multiply those figures by the rate on your KPLC bill to budget monthly running costs. Keeping doors closed and setting 24°C instead of 18°C shortens how long the compressor runs each hour.
Hisense AUC-18HR4SAA1 or the Hisense AUF-18TR4SMCPE floor standing unit, which is better?
Choose the Hisense AUC-18HR4SAA1 cassette when you have a false ceiling and need every metre of floor and wall for customers or stock. Choose the AUF-18TR4SMCPE floor standing unit, KSh 126,000 at Mascom International, when there is no suspended ceiling or the roof slab is exposed. The KSh 6,000 difference buys a cleaner look and air spread from the centre of the room. A floor stander is easier to reach for servicing but occupies a corner that boutiques often need for display.
When should you step up from the Hisense AUC-18HR4SAA1 to the AUC-24HR4SJA?
Step up to the Hisense AUC-24HR4SJA when your room is larger than about 35 square metres or stays crowded all day. That 24,000 BTU cassette costs KSh 154,000 at Mascom International, which is KSh 22,000 more than the Hisense AUC-18HR4SAA1. A banking agency with a steady queue, or a clinic waiting area that fills every morning, produces far more body heat than a quiet consultation room. For much larger open-plan floors, the 36,000 BTU AUC-36HR4SKA at KSh 213,000 is the better match.
How does the Hisense AUC-18HR4SAA1 cope with power cuts, voltage dips and coastal heat?
The Hisense AUC-18HR4SAA1 keeps cooling in outdoor temperatures up to 43°C, which covers the hottest afternoons in Mombasa, Malindi or Kisumu. Fixed-speed compressors dislike low voltage, so fit a voltage protector on its dedicated circuit, especially where the supply trips during outages. When power returns, wait a few minutes before restarting so system pressures can settle. Along the humid coastal strip, rinse the outdoor coil every few months, because salty air speeds corrosion on exposed fins.
Does Mascom International install the Hisense AUC-18HR4SAA1, and what does it involve?
Professional installation is required for the Hisense AUC-18HR4SAA1, and Mascom International can arrange a qualified technician for you. The cost depends on pipe length, wall drilling and ceiling access, so confirm the quote on WhatsApp before you order. The job involves hanging the 20 kg indoor unit from the slab, cutting one tile opening, running copper lines and cabling, then vacuuming the system. The outdoor unit can sit up to 20 m of piping away and 15 m higher or lower.
Who should buy the Hisense AUC-18HR4SAA1, and who should skip it?
Buy the Hisense AUC-18HR4SAA1 if you run a clinic, pharmacy, boutique, small office or banking agency of 25 to 35 square metres with a false ceiling already in place. Skip it if your ceiling is bare concrete or you only need to cool a bedroom, because fitting a suspended ceiling just for a cassette adds cost. Without a false ceiling, the AUF-18TR4SMCPE floor stander fits better, and buyers who never need heating can spend less on the cooling-only AUF-18CR4SCPA3 at KSh 121,000.
Technical Specifications
Cooling and Heating Performance
- Cooling capacity of 5 kW, equal to 18,000 BTU or 1.5 tons, sized for busy rooms of roughly 25 to 35 m².
- Heating capacity of 5.8 kW, slightly above the cooling figure, warms a cold room quickly on chilly mornings.
- Cooling continues at outdoor temperatures up to 43°C, well beyond the hottest afternoons buyers face on the coast.
- Heating works with outdoor air as cold as -10°C, so the mode never runs short of usable range here.
- Peak airflow of 800 m³ per hour turns over a 30 m² room with a 2.7 m ceiling about ten times hourly.
- Heat pump design covers both seasons in one unit, so no separate fan heater crowds the floor in cold months.
Compressor and Energy Efficiency
- Fixed-speed on/off compressor, not an inverter, runs at full output and stops once the room reaches the set temperature.
- Cooling input of 1.72 kW gives an efficiency ratio near 2.9, meaning about 2.9 kW of cooling per kW drawn.
- Heating input of 1.605 kW gives a performance ratio near 3.6, so heating costs far less than an element heater.
- An eight-hour cooling day draws roughly 13.8 kWh, a figure you multiply by your own tariff to plan monthly spending.
- Energy class C on the published rating reflects the fixed-speed design, which trades running efficiency for a lower purchase price.
- Simpler compressor electronics leave fewer circuit boards to fail, and most qualified technicians already know this layout well.
Indoor Cassette Unit
- Indoor unit stands about 270 mm tall, so the void above your ceiling tiles needs at least that clear depth.
- Indoor unit weighs 20 kg, so installers hang it from the slab on threaded rods rather than from the tile grid.
- Indoor sound level of 42 to 46 dB stays close to a quiet library, keeping counter conversations easy to hear.
- Built-in drain pump lifts condensate up to 1.2 m, letting the water line run above the ceiling to a distant drain.
- Return-air filter behind the grille traps dust and lint, and regular cleaning keeps airflow close to its rated figure.
- Fresh-air intake option accepts a duct from outside, useful for clinics that want ventilation alongside temperature control.
Outdoor Unit AUW-18H4SS
- AUW-18H4SS outdoor unit measures 810 by 585 by 280 mm, compact enough for a narrow balcony or wall bracket.
- Paired by Hisense with the indoor cassette, so capacity and controls are matched from the factory rather than mixed on site.
- Refrigerant pipe runs of up to 20 m let the outdoor unit sit on a rooftop or rear wall, away from customers.
- Up to 15 m of height difference between units covers a ground-floor shop with the condenser placed several storeys above.
- A raised wall-bracket position keeps the coil clear of standing water, leaves and dust blown in from the street.
Electrical and Refrigerant
- Runs on 220V, 50 Hz, single-phase power, so a typical shop needs no three-phase supply upgrade before installation.
- Rated current of 7.5 A in cooling and 7 A in heating suits a dedicated circuit with a correctly sized breaker.
- Liquid line of 1/4 inch, or 6.35 mm, carries refrigerant to the indoor coil using a standard copper pipe size.
- Gas line of 1/2 inch, or 12.7 mm, returns vapour to the compressor and matches fittings technicians routinely carry.
- R410A refrigerant, the common charge for this generation of split units, is widely stocked by refrigeration suppliers for top-ups.
- A voltage protector on the supply line guards the compressor against the dips and surges that follow grid interruptions.
Controls and Everyday Features
- Infrared wireless remote sets temperature, operating mode and fan speed from anywhere in the room without a ladder.
- Cool and heat modes run from the same remote, so staff switch seasons with one button rather than calling a technician.
- Self-diagnosis shows fault codes, letting a technician identify a problem before opening panels or ordering parts.
- Panel louvers spread air outward from the centre of the ceiling instead of pushing one strong stream from a wall.
- Ceiling placement keeps the unit out of customers' reach, so settings stay exactly where your staff leave them.
Package Contents
The Hisense AUC-18HR4SAA1 is supplied as a complete matched split set, packed in separate cartons for the indoor and outdoor sections:
- AUC-18HR4SAA1 indoor cassette unit with built-in drain pump
- Decorative face panel with adjustable louvers
- AUW-18H4SS outdoor condensing unit
- Infrared wireless remote control
- User manual and installation documentation
Copper piping, interconnecting cable, drain hose and wall brackets depend on your site layout, so the installer supplies and quotes them separately.
Warranty
Mascom International backs the Hisense AUC-18HR4SAA1 and its AUW-18H4SS outdoor unit with a 12-month warranty covering manufacturing defects. Our Nairobi CBD service desk receives and coordinates every claim. Installation is not included in the purchase price. Professional installation is required, and Mascom International can arrange a qualified technician, with the cost confirmed on WhatsApp before work begins.
Buying the Hisense AUC-18HR4SAA1 from Mascom International
Mascom International stocks the Hisense AUC-18HR4SAA1 with its white ceiling panel at our Nairobi CBD location: Old Mutual Building, First Floor Room 4, Kimathi Street. Walk in Monday through Saturday between 9:00 AM and 7:00 PM to inspect the indoor cassette, the AUW-18H4SS outdoor unit and the remote before committing.
Three ways to order:
- Call/WhatsApp +254 708 852 521
- Email info@mascomintl.com
- Order through www.mascomintl.com
Pay-on-arrival delivery reaches every Kenyan county. Nairobi and its environs receive the Hisense AUC-18HR4SAA1 the same day. Mombasa, Kisumu, Nakuru, Eldoret and all other major towns receive it within 1 business day. Mandera, Wajir, Marsabit, Lamu, Tana River, and Turkana receive delivery within 2-3 business days. You check both cartons and pay only when they arrive.
The set comes with the 12-month Mascom warranty described above. Share your floor plan and ceiling photos on WhatsApp, and we will book a qualified installer at a price you approve first.
Clinic owners, pharmacists and shop managers across Kenya rely on Mascom International for straight answers on sizing, honest pricing and after-sales help from a real address in the CBD. Our team stays reachable long after delivery, whether you need a filter cleaning tip or a warranty claim lodged.
Disclaimer: We can not guarantee that the information on this product is 100% correct
SOCIAL MEDIA