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Hisense AUC-12HRSAA1 | Ceiling Cassette Air Conditioner | 12000 BTU | Cooling and Heating | Four-Way Airflow
Flush overhead comfort for clinics, restaurants, boardrooms and retail floors, spreading an even breeze from one discreet panel.
Condition: New
Note: price and availability are subject to change without prior notice
Hisense AUC-12HRSAA1 ceiling cassette air conditioner, paired with the AUW-12H4SS outdoor unit, is now available at Mascom International for KSh 109,000 for the complete set. This 12000 BTU system mounts flush inside a suspended ceiling and pushes conditioned air out through all four sides of one square panel. The Hisense AUC-12HRSAA1 handles both cooling and heating, so a single installation serves hot afternoons and chilly mornings. Every set leaves our store brand new and sealed. Mascom International stocks the Hisense AUC-12HRSAA1 at Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD, where you can view the panel before ordering.
Built for offices, shops, clinics, restaurants and boardrooms with suspended ceilings, the Hisense AUC-12HRSAA1 solves a problem that wall units create. A wall-mounted split blows one strong stream at whoever sits nearest, while the far corner stays warm. A cassette sits near the centre of the room and spreads air in four directions instead. Medical practitioners keep consulting rooms comfortable for patients, and hospitality managers cool dining areas without a bulky box on the wall. Boardrooms in Upper Hill and Westlands keep clean walls for screens and branding. The Hisense AUC-12HRSAA1 also hides its condensate water pump inside the ceiling space.
Unlike other electronics retailers in Kenya that sell only residential splits, Mascom International stocks the wider Hisense range in one place, from portable units to this commercial cassette. That lets you compare the Hisense AUC-12HRSAA1 against a split or portable before committing, with honest advice on which fits your room. Business owners across Nairobi tell us the ceiling format makes a small shop or reception feel larger and tidier. Visit our Kimathi Street store, or order on WhatsApp for pay-on-arrival delivery to any of Kenya's 47 counties. Professional installation by a qualified technician is recommended for every cassette set.
Common Questions About the Hisense AUC-12HRSAA1
What is the Hisense AUC-12HRSAA1, and what does the price cover?
The Hisense AUC-12HRSAA1 is a 12000 BTU ceiling cassette indoor unit, and KSh 109,000 at Mascom International buys it together with the AUW-12H4SS outdoor unit. The indoor cassette sits above a suspended ceiling with only its square grille showing. The outdoor unit holds the compressor and condenser and mounts outside the building. Both units are needed for the system to work, which is why Mascom International sells them as one matched set. Installation labour and materials are arranged separately with a qualified technician.
How big a room can the Hisense AUC-12HRSAA1 cool?
The Hisense AUC-12HRSAA1 is a 12000 BTU unit, roughly 3.5 kW of cooling, which suits a medium office, shop floor, clinic room or small boardroom. Real coverage depends on sun exposure, how many people use the room, and how much equipment runs inside it. A west-facing glass shopfront in Kisumu needs more capacity than a shaded inner office. Send Mascom International your room measurements and window details on WhatsApp, and we will tell you honestly whether 12000 BTU is enough or a larger Hisense unit fits better.
Hisense AUC-12HRSAA1 vs Hisense AS-12UW4SGETU00 split, which is better?
Both carry 12000 BTU of capacity, but the Hisense AUC-12HRSAA1 cassette spreads air four ways from the ceiling, while the AS-12UW4SGETU00 wall split blows in one direction. Mascom International sells that split inverter at KSh 49,500, which is KSh 59,500 less than the cassette set. Choose the split for a home, a bedroom or any room without a suspended ceiling. Choose the cassette when you want walls kept clear, airflow spread evenly across desks or tables, and a finish that looks built into the room.
Who should buy the Hisense AUC-12HRSAA1, and who should skip it?
Buy the Hisense AUC-12HRSAA1 if you run an office, shop, clinic, restaurant or boardroom with a gypsum or tile suspended ceiling and want even, quiet comfort. Skip it if your room has a solid concrete slab with no ceiling void, because the cassette needs that hidden space. Homeowners cooling a bedroom are usually better served by the Hisense AS-09UW4SGDTU01 split inverter at KSh 45,150. Tenants who move often should look at the Hisense AP-12CR4RKVS00 portable at KSh 52,800, which needs no fixed installation at all.
Does the Hisense AUC-12HRSAA1 heat as well as cool?
Yes, the Hisense AUC-12HRSAA1 belongs to the Hisense cooling and heating cassette line, so one set handles both seasons in Kenya. That matters in Nairobi, where June and July mornings feel cold inside offices with stone floors and large windows. Staff can switch to heating early in the day, then return to cooling once the afternoon sun hits the glass. Along the coast in Mombasa and Diani, heat and humidity stay high most of the year, so cooling mode does the daily work there.
How does the Hisense AUC-12HRSAA1 cope with dust and power cuts in Kenya?
The Hisense AUC-12HRSAA1 uses an air filter behind its panel, which traps the dust that blows in from busy streets like Mombasa Road. Shops near open roads should remove and clean that filter more often to keep airflow strong. Power cuts and voltage swings are a bigger risk for any compressor, so ask your installer about fitting a voltage protector on the dedicated circuit. The AUW-12H4SS outdoor unit should sit in shade with clear space around it, helping it shed heat on hot afternoons.
How is the Hisense AUC-12HRSAA1 installed, and does it need a separate drain pump?
The Hisense AUC-12HRSAA1 fits into an opening cut in the suspended ceiling, hangs from rods fixed to the slab above, and links to the AUW-12H4SS outdoor unit through copper refrigerant pipes and cable. A built-in water pump lifts condensate into the drain line, so you do not need to buy a separate pump. This job needs a qualified air conditioning technician with proper tools, not a general handyman. You agree the scope and cost of installation directly with the technician you choose.
Is the Hisense AUC-12HRSAA1 worth the money compared with a bigger split?
The Hisense AUC-12HRSAA1 is worth KSh 109,000 when appearance and even air spread matter more than raw capacity. For KSh 104,000, Mascom International also stocks the Hisense AS-24UF4SBBTU00A, a 24000 BTU wall split with double the capacity. That split suits a large open hall where a wall-mounted unit is acceptable. The cassette wins in a reception, consulting room or boardroom where clients notice the finish. With the cassette, you pay for the ceiling format and four-way distribution rather than extra BTU.
Technical Specifications
Cooling Capacity and Performance
- Rated capacity of 12000 BTU, about 3.5 kW, suits medium offices, shop floors and consulting rooms.
- Cooling and heating modes let one set handle hot afternoons and cooler mornings throughout the year.
- The AUW-12H4SS outdoor unit houses the compressor, keeping its running sound outside the conditioned room.
- R410A refrigerant is used across this Hisense cassette range, a gas Kenyan technicians service routinely.
- Capacity matches the Hisense AS-12UW4SGETU00 split, so the extra cost buys the ceiling format, not more cooling.
Airflow and Comfort Distribution
- Four-way discharge sends air from the ceiling centre toward every wall rather than in one direction.
- A round airflow pattern reduces warm corners and the cold draught felt by people nearest a wall unit.
- A backward centrifugal fan moves air efficiently through the cassette while keeping operating noise low.
- Central placement suits rooms with desks or tables spread across the floor, such as open-plan offices.
- Diners and patients feel steady comfort at every seat instead of a strong blast at one table.
Indoor Cassette Unit and Panel
- Indoor model AUC-12HRSAA1 sits inside the ceiling void, leaving only the square grille visible from below.
- The white decorative panel blends with standard white gypsum and tile suspended ceilings found in most offices.
- Flush mounting keeps walls free for screens, shelving, signage and artwork in shops and boardrooms.
- Filter access sits behind the panel grille, so routine cleaning happens from a ladder without dismantling anything.
- A built-in water pump lifts condensate up to the drain line, giving installers more freedom in pipe routing.
Outdoor Unit AUW-12H4SS
- Outdoor model AUW-12H4SS is the matched condensing unit for this cassette, supplied together as one set.
- It contains the compressor and condenser coil, which move heat from the room to the outside air.
- Mount it in shade with open space around it so hot air escapes freely on sunny afternoons.
- Copper refrigerant pipes and an interconnecting cable link it to the indoor cassette through the wall.
- Buying the matched pair avoids the guesswork of combining an indoor cassette with an unrelated outdoor unit.
Controls and Daily Operation
- A handheld remote control is included for switching modes, setting temperature and adjusting fan speed.
- Hisense offers a wired wall controller option for this range, handy in shared offices and boardrooms.
- Switching between cooling and heating lets staff adapt the room as the weather changes during the day.
- Temperature setting from the remote helps a reception or clinic hold a steady, comfortable level for visitors.
- Simple controls mean receptionists, waiters or office staff can operate the unit without any special training.
Filtration and Routine Maintenance
- An air filter behind the grille traps dust before it reaches the coil or blows back into the room.
- Shops facing busy roads should clean the filter more often to keep airflow and cooling strong.
- Regular filter cleaning helps the unit move air efficiently and keeps the room smelling fresh.
- The water pump and drain line should be checked by a technician during each routine service visit.
- Outdoor coil cleaning removes dust and leaves, helping the AUW-12H4SS shed heat properly in warm weather.
Installation Requirements
- A suspended ceiling with enough void depth above it is required to house the indoor cassette body.
- Hanging rods fixed to the concrete slab above carry the weight of the indoor unit securely.
- A dedicated electrical circuit, run by a qualified technician, protects the unit and other office equipment.
- Professional installation by a qualified air conditioning technician is recommended for correct piping and gas checks.
- Installation materials and labour are arranged separately, so you choose your installer and agree costs directly.
Package Contents
The Hisense AUC-12HRSAA1 set from Mascom International arrives as a matched indoor and outdoor pair in factory packaging:
- Hisense AUC-12HRSAA1 indoor ceiling cassette unit
- Decorative ceiling panel
- Hisense AUW-12H4SS outdoor unit
- Remote control
- User manual and warranty documentation
Copper piping, interconnecting cable, drain pipe and hanging rods count as installation materials, supplied by your installer to suit your building layout.
Warranty
The Hisense AUC-12HRSAA1 and AUW-12H4SS set ships with a 12-month warranty through Mascom International, covering manufacturing defects under normal use. Keep your receipt and your installer's details, since claims are assessed on the installed system. Our Nairobi CBD service desk coordinates every claim with you directly.
Where to Buy the Hisense AUC-12HRSAA1 in Kenya
The Hisense AUC-12HRSAA1 is in stock now at Mascom International, Old Mutual Building, First Floor Room 4, Kimathi Street, Nairobi CBD. Visit Monday through Saturday, 9:00 AM to 7:00 PM, to see the cassette panel and the AUW-12H4SS outdoor unit before you buy. Panel colour: White.
Order through any of the following:
- Phone/WhatsApp: +254 708 852 521
- Email: info@mascomintl.com
- Website: www.mascomintl.com
Mascom International ships the Hisense AUC-12HRSAA1 across all 47 Kenyan counties with pay-on-arrival delivery, so you pay only when the set reaches your premises. Nairobi and its environs receive same-day delivery. Mombasa, Kisumu, Nakuru, Eldoret and every other major city and town receive the set within 1 business day. Orders bound for Mandera, Wajir, Marsabit, Lamu, Tana River, and Turkana arrive within 2-3 business days.
Each set is covered by the 12-month warranty above, with claims handled at our Nairobi CBD service desk.
Office managers, clinic owners and restaurateurs across Kenya rely on Mascom International for accurate specifications, current pricing and straight answers about which Hisense unit suits their space.
Disclaimer: We can not guarantee that the information on this product is 100% correct
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